Guest Relations Executive

Job Description

As a Guest Relations Executive at Cambridge House, you will shape each guest’s journey long before they step through our doors, transforming pre-arrival conversations into thoughtful, personalised experiences. From crafting bespoke London itineraries to coordinating special requests and carefully considered in-room amenities, you will bring warmth, imagination and precision to every detail.

Working closely with the Guest Relations Manager and team members across the House, you will help create a culture where individuality is celebrated and exceptional hospitality comes naturally. As we prepare to open our doors, you will play an important part in shaping the distinctive experiences and thoughtful touches that make Cambridge House truly unforgettable.

Key Responsibilities:

• Curate a seamless pre-arrival journey, anticipating guest preferences and create personalised experiences that make every stay feel special.

• Design bespoke London itineraries, recommending exceptional dining, cultural experiences, shopping and hidden gems tailored to each guest’s interests.

• Manage internal and external telephone calls with warmth, professionalism, ensuring every interaction reflects the spirit of the House.

• Review daily reports, guest profiles and arrival information to identify VIPs, special occasions and outstanding requests, ensuring every detail is accurately communicated and actioned.

• Coordinate personalised amenities and special arrangements, working closely with In-Room Dining, Housekeeping, Culinary and other departments to ensure every detail is delivered seamlessly.

• Liaise with external partners and internal team members to arrange reservations, experiences, transport and special requests, creating a seamless guest journey.

• Mentor and support the Guest Relations Coordinator, sharing knowledge and encouraging thoughtful, personalised service.

• Contribute ideas and initiative to the development of Cambridge House’s guest experience, helping shape the service standards and distinctive traditions of the House.

Qualifications

• Exceptional communication skills, both written and verbal, with a polished, engaging manner and the confidence to connect with an international clientele.

• A genuine passion for London, its cultural scene, dining, arts and hidden treasures, with the curiosity to continually discover new experiences worth sharing.

• A collaborative and supportive approach, with the interpersonal skills to build trusted relationships, share knowledge and mentor fellow team members.

• Digital confidence and the ability to learn property management systems and guest communication platforms; experience with Opera or a similar system would be advantageous.

• Flexibility to work shifts including weekends and bank holidays.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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