Xcellink Pte

Enterprise ICT operations management provider

Rapid Deployment Operations Engineer

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma in Electronic & Engineering or Computer/IT-related courses.
At least 2 years of working experience in the IT industry; customer service or service delivery experience is preferred.
A good understanding of ICT operations in at least one of these environments: end-user support, data center, cybersecurity Security Operations Center, Network Operations Center, or biometric device support.
Customer-interface experience, communication and coordination skills, and written skills for drafting reports.
A service and operational mindset.
Willingness and ability to provide client service, with capability or keen interest in managing customer relationship issues.
English verbal and written proficiency.

Responsibilities

Work with the Service Delivery, Support, and project teams to address technical issues, reduce friction with production deployments, and provide technical backup during incidents.
Assist the Service Delivery Team in ensuring service delivery standards meet the service-level agreements between the company and customer.
Provide the Service Delivery Team with feedback on human resources and operations matters related to service commitments.
Resolve operational issues highlighted by the customer or Service Delivery Manager.
Execute service recovery plans as needed.
Assist with interviewing candidates and assessing their suitability for project requirements.
Assist the Operations Lead with managing project teams executing projects.
Coordinate with the Service Delivery Manager, Customer Team Lead, and Operations Manager to resolve service-level agreement breaches by the Support Team.
Attend monthly and quarterly operations meetings or reviews concerning service-level agreement adherence and technical and operational issues, as needed.
Join operations project teams as required to help execute designated project deliverables.
Participate in operational-team meetings on service-quality improvement plans and other operational agendas.
Develop training programs covering technical competencies and soft skills.
Design and maintain handover and takeover processes for succession and knowledge transfer during team transitions and onboarding.
Improve service management and delivery by refining customer or company operational processes.
Create training and process modules and documentation for use by the Service Delivery Team or Customer Operations.
Help ensure the Support Team complies with the customer’s standards of business, business controls, and intellectual-property protections.
Perform other tasks assigned by the supervisor or Operations Lead.

Desired Qualifications

Customer service or service delivery experience.

Rapid Deployment Operations Engineer WL-FRC2604015 003/01

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2026-04-14

Workplace: on_site

Department: Enterprise Operations and Services

Description

Summary

The Rapid Deployment Operations Engineer will be part of the Rapid Deployment Operations Team, working closely with the Service Delivery, Support, and project teams. He/she will be involved in collaborating with stakeholders to serve, observe, own, and resolve technical issues, reducing fiction with production deployments and provide technical back-up when technical incidents arise.

Responsibilities

Assist the Xcellink Service Delivery Team in ensuring that the service delivery standards are in accordance with Service Level Agreements between Xcellink and Customer.
Provide regular feedback to Xcellink Service Delivery Team regarding any HR/Ops matters pertaining to the delivery commitments of Xcellink services
Resolution of any operational issues that are highlighted by the Customer/Xcellink Service Delivery Manager.
Execution of service recovery plans as and when necessary.
May assist to conduct interview sessions and to determine the suitability of candidates for the fulfillment of various project requirements.
May assist Xcellink Operations Lead in the management of project teams for the execution
Coordinate with Xcellink Service Delivery Manager/ Customer Team Lead/ Ops Manager on the resolution of any breaches of Service Level Agreements by the Support Team.
Attend monthly and quarterly Operations meetings/reviews between Xcellink Service Delivery Manager & Customer Team Lead/Ops Manager regarding adherence to Service Level agreements, technical, operational, and other relevant issues, where necessary.
Integrate into Xcellink Operations project teams where required, to assist with the execution of project deliverables as and when designated by Xcellink Service Delivery Manager.
Participate in meetings with the operational team pertaining to the execution of service quality improvement plans, or any operational-related driven agendas.
Formulate training programs covering Technical Competency and Soft Skills.
Design and maintain processes such as handover/takeover for succession purposes to ensure effective knowledge transfer between teams during any transitions, and initiation of new team members.
Assist in the improvement of Xcellink’s service management and delivery by refining any existing operational process that may belong to Customer or Xcellink.
Responsible for the conceptualization & creation of any training/process modules/documentation that may be implemented or utilised by Xcellink Service Delivery Team/ Customer Operations.
To assist in ensuring the Support Team’s compliance with Customer Standard of Business
To assist in ensuring the Support Team’s compliance with all Customer Business Control measures and to protect Customer intellectual property rights.
Any other tasks as assigned by Supervisor/Operations Lead

Requirements

Diploma in Electronic & Engineering or Computer/IT related courses
Minimum 2 years working experience in the IT industry (customer service / service delivery role is preferred)
Has good understanding of ICT operations in any of the following - End-user support environment / Data Center / Cybersecurity SOC / Network Operating Center / Biometric Device Support.
Service and Operational mindset.
Has customer interface experience, excellent communicator and coordination skill, good written skill to draft report.
Good learning skill and self-driven character, willing to take on challenges and changes.
Strong client servicing willingness and ability. Capability and/or keen interest towards managing customer relationship issues.
An adept conflict mediator and a trustworthy team member.
Excellent verbal and written English.

Benefits

We offer attractive remuneration package and opportunities for career progression.

Please clearly state your past work experiences, reasons for leaving, past and expected remuneration.

Only shortlisted candidates will be notified.

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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