Terminal Manager

We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our Norton, MA Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.  We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. 

Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!

What You’ll Do

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
• Develop your people by relentlessly focusing on skill development and career pathing
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
• Champion change for your team - we are always improving and we move fast

What You’ll Need

• Ownership mentality and motivation to build the best team
• Strong leadership skills and ability to collaborate effectively with cross functional teams
• Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
• Comfort with delivery routing technologies/strategies and warehouse management systems
• Comfort with raw data sets as well as creating simple but useful templates in google sheets
• BA/BS in management, administration, supply chain, or customer service.
• 5+ years working experience in fulfillment, distribution, home delivery or transportation
• Bilingual is a plus

Benefits

• Medical, Dental, Vision coverage starts Day 1 
• 401(k) with company match up to 4%
• Paid Time Off
• Paid Parental Leave
• $5,250 in Tuition Reimbursement