Full-Time

Terminal Manager

Final mile

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Senior

Mansfield, MA, USA

Required Skills
Customer Service
Excel/Numbers/Sheets
Requirements
  • Ownership mentality
  • Strong leadership skills
  • Ability to collaborate effectively with cross functional teams
  • Ability to proactively identify opportunities and implement solutions
  • Comfort with delivery routing technologies/strategies and warehouse management systems
  • Comfort with raw data sets and creating templates in Google Sheets
  • BA/BS in management, administration, supply chain, or customer service
  • 5+ years working experience in fulfillment, distribution, home delivery, or transportation
  • Bilingual is a plus
Responsibilities
  • Assume full responsibility for safety, customer experience, employee experience, quality, and cost of the Home Delivery Operation Terminal
  • Provide inspirational leadership and guidance to the team
  • Build a partnership with Delivery Partners for outbound capacity and exceptional customer experience
  • Drive results across performance metrics
  • Develop team members through skill development and career pathing
  • Collaborate with core stakeholders for building success
  • Champion change for the team

Wayfair is an e-commerce platform offering a diverse range of furniture, decor, and outdoor products, leveraging e-commerce and customer service technologies to provide an extensive selection for various styles and budgets.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

8%

1 year growth

-6%

2 year growth

-13%