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Full-Time

Business Development Representative

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Consumer Software
Enterprise Software

Junior, Mid

Chicago, IL, USA

Employees are expected to be in the office at least two days per week.

Category
Business Development
Business & Strategy
Required Skills
Sales
Communications
Cold Calling
Marketing
Requirements
  • Strong desire to build a career in Sales, you want to be in an Account Executive or closing role in the future.
  • 2+ year of customer-facing work experience (Sales and/or SaaS experience is a +).
  • Operational Excellence - You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.
  • Competitive Landscape & Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the lastest news & industry trends.
  • Prospecting skills (cold calling, email, social) - You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn).
  • Communication - You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers.
  • Growth Mindset - You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
  • Results Oriented - You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.
Responsibilities
  • Creating and prioritizing strategic target account lists.
  • Generating new business pipeline for Account Executives through cold calling, email, social etc.
  • Following up and creating value to Marketing Qualified Leads (MQLs).
  • Providing a great experience for Intercom’s prospective customers.
  • Maintaining an up-to-date knowledge of our product and its value to customers.
  • Demonstrating an ability to attract new customers.
  • Working with cross functional teams to improve business processes.
  • Engaging in team development and mentoring.

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
  • The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
  • Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.

What critics are saying

  • The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
  • Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
  • Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
  • Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.