Full-Time

Business Development Representative

Posted on 8/15/2024

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Consumer Software
Enterprise Software

Entry, Junior

No H1B Sponsorship

Chicago, IL, USA

Employees are expected to be in the office at least two days per week.

Category
Business Development
Business & Strategy
Required Skills
Sales
Cold Calling
Requirements
  • Strong desire to build a career in Sales, you want to be in an Account Executive or closing role in the future.
  • 2+ year of customer-facing work experience (Sales and/or SaaS experience is a +).
  • Operational Excellence - You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.
  • Competitive Landscape & Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the lastest news & industry trends.
  • Prospecting skills (cold calling, email, social) - You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn).
  • Communication - You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers.
  • Growth Mindset - You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
  • Results Oriented - You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.
  • Bachelor's Degree preferred.
  • Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator).
Responsibilities
  • Creating and prioritizing strategic target account lists.
  • Generating new business pipeline for Account Executives through cold calling, email, social etc.
  • Following up and creating value to Marketing Qualified Leads (MQLs).
  • Providing a great experience for Intercom’s prospective customers.
  • Maintaining an up-to-date knowledge of our product and its value to customers.
  • Demonstrating an ability to attract new customers.
  • Working with cross functional teams to improve business processes.
  • Engaging in team development and mentoring.

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

Company Stage

Series D

Total Funding

$234.2M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for AI-driven support enhances Intercom's automation capabilities.
  • Omnichannel communication trends align with Intercom's integrated messaging solutions.
  • Remote work increases demand for digital communication tools like Intercom.

What critics are saying

  • Emerging startups offer similar solutions at lower prices, threatening market share.
  • Major tech companies' AI advancements may outpace Intercom's offerings.
  • Stricter data privacy regulations could increase compliance costs for Intercom.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and support into one platform.
  • The platform supports over 600 million monthly active end users globally.
  • Intercom's subscription model offers scalable solutions for businesses of all sizes.

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Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

INACTIVE