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Box

Builds secure content software for businesses

Implementation Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeJapanNo salary listed

About the Job

Requirements

  • A four-year degree.
  • At least 6 years of consulting experience, either in internal IT consulting or external consulting for a consulting firm or software company.
  • Experience in project management, strong customer-management ability, and the ability to develop and manage implementation plans collaboratively with customers.
  • Experience working on enterprise-scale deployments.
  • Fluency in Japanese and English reading and writing ability above the basic level.
  • Familiarity with SaaS implementation; enterprise software experience is welcomed.

Responsibilities

  • Lead implementations for new Box customers, including management of project plans and project resources.
  • Develop and execute plans for envisioning, initial implementation support, and user adoption for each customer.
  • Manage project progress, issues, risks, and resources appropriately, and report status to stakeholders.
  • Understand customer use cases and requirements, and advise customers on design and configuration using Box enterprise and industry best practices.
  • Troubleshoot customer problems during implementation.
  • Support customers' large-scale data migration projects.
  • Propose end-to-end solutions that account for integrations between Box and third-party products.
  • Work with Sales to develop scopes, estimates, and statements of work for new projects.
  • Work with Sales and Customer Success Management teams to plan how Box can become central to each customer's business IT systems and to plan future revenue growth.
  • Capture customer feedback and share it internally to improve Box services.
  • Manage multiple customer projects concurrently and collaborate with members of other Box organizations to ensure project success.

Desired Qualifications

  • Enterprise software experience.

About the Company

Box

Builds secure content software for businesses

Box builds cloud software for businesses and public agencies to manage documents and other business files, with tools for secure collaboration throughout their lifecycle. Its content platform brings file sharing, document approvals and electronic signatures into one place, so teams work with a shared set of files. Users access content through web, desktop and mobile apps, while administrators control permissions and retention rules. Box AI searches and summarizes business documents, and the company sells subscriptions priced by user alongside premium features and consulting services. Founded in 2005, Box is headquartered in Redwood City, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Redwood City, CA
Founded
2005

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