All Accor

Global hotel management, franchising, loyalty program

Guest Relations Intern

Hotel Guest ServicesUpdated on Nov 11

InternshipCourbevoie, FranceNo salary listedIn-person

About the Job

Requirements

Perfect spoken and written proficiency in French and English.
Good presentation and clear diction.
Strong customer-relations skills.
Teamwork orientation and initiative.
Enthusiasm and creativity.
Ability to listen and anticipate guest needs.

Responsibilities

Maintain a visible, welcoming presence in the lobby and serve as the primary point of contact for guests.
Contribute to all written communications with guests, including welcome cards and responses to guest comments.
Prepare for VIP arrivals and personalize guest stays.
Manage special guest requests before, during, and after their stays.
Respond to guest comments.
Work closely with all departments to ensure brand standards are respected.
May participate in front-office reception duties.

Desired Qualifications

Knowledge of OPERA is a plus.

Description du poste

Au sein du service Qualité & Expérience Client, notre stagiaire Guest Relations aura pour missions principales de :

Assurer une présence charismatique dans le lobby, être l’interlocuteur/interlocutrice principal(e) de tous les clients.
Être impliqué(e) dans toutes les communications écrites aux clients (cartes de bienvenue, réponses aux commentaires clients…)
Préparer les arrivées VIP et personnaliser les séjours
Gérer les demandes spéciales des Clients en amont, pendant et après leur séjour
Répondre aux commentaires Clients
Travailler main dans la main avec tous les services pour assurer le respect des standards de marque
Peut-être amené(e) à participer aux missions de la réception en front office

Qualifications

PROFIL RECHERCHÉ

Parfaite maîtrise du français et de l’anglais à l’oral comme à l’écrit
Bonne présentation, bonne élocution
Excellent relationnel client
Goût du travail en équipe et sens de l’initiative
Enthousiasme
Créativité
Capacité d’écoute et d’anticipation
La connaissance d’OPERA est un plus
Stage à compter de février pour une période de deux mois

Informations supplémentaires

AVANTAGES :

La prise en charge de l’uniforme et du pressing
La prise en charge du repas

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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