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Bertelsmann

Global media, services, and education conglomerate

Operations Team Lead

Customer SupportConfirmed live in the last 24 hours
Part-timeBaden-Baden, GermanyNo salary listed

About the Job

Requirements

  • Several years of experience in a leadership role, ideally in a call center, service, or customer-contact environment.
  • Strong communication skills and a confident professional presence.
  • Strong social skills and an interest in supporting and developing people.
  • Experience working with operational metrics and managing teams against defined goals.
  • A structured, solution-oriented, and self-directed working style.
  • Resilience and the ability to maintain oversight in a dynamic environment.
  • Very good to fluent German language skills.

Responsibilities

  • Lead, motivate, and develop a call center team in the debt-collection management area.
  • Support employees through regular coaching, feedback conversations, and individual development measures.
  • Foster a positive team culture that promotes both performance and collaboration.
  • Manage the team's operational metrics and derive appropriate measures to achieve targets.
  • Identify potential and challenges early and support the team in achieving the best possible results.
  • Manage workforce scheduling and ensure smooth day-to-day operations.
  • Work closely with leaders from other teams and internal stakeholders.
  • Support change processes and contribute ideas to continuously improve workflows.

Desired Qualifications

  • Initial knowledge of debt collection management is an advantage.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

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