Operations Administrative Coordinator

Provide administrative support to Food & Beverage, Security, and Facilities.

Coordinate meetings, appointments, correspondence, reports, and schedules as assigned.

Maintain confidential files, records, and administrative documentation.

Assist with project coordination, tracking assignments, work requests, service tickets, deadlines, and follow-up activities.

Answer and direct incoming calls while serving as a point of contact for visitors, vendors, and internal departments.

Assist with incoming and outgoing communications for operational and administrative teams.

Receive, sort, distribute, and process incoming mail, packages, and deliveries.

Order office, operational, and departmental supplies through approved purchasing systems.

Maintain a clean, organized, and professional office environment.

Deliver supplies and materials between office and warehouse locations as necessary.

Provide administrative support for Virtual Roster (VR) processes and workforce scheduling activities. 

Support department leaders with Virtual Roster (VR) maintenance, updates, and reporting.

Perform all other duties as assigned.

All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.     

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.  

Minimum two (2) years of administrative, clerical, office management, executive support, or business operations experience required.

Experience in gaming, hospitality, entertainment, or multi-unit business operations preferred.

Proficient in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.

Experience operating office equipment including copiers, scanners, printers, and multi-line telephone systems.

Strong organizational, multitasking, and time management skills.

Excellent verbal, written, and interpersonal communication skills.

Ability to maintain confidentiality and exercise sound judgment.

Strong problem-solving and decision-making abilities.

Ability to work independently with minimal supervision.

Exceptional customer service and relationship-building skills.

Experience with purchasing systems, inventory management, or facilities support preferred.

Must be able to obtain and maintain any required gaming licenses.

Must be able to sit for extended periods of time.

Must be able to stand, walk, bend, kneel, reach, twist, and perform general office activities throughout the workday.

Must be able to lift, carry, push, or pull up to 50 pounds unassisted.

Must possess manual dexterity sufficient to operate computers, telephones, copiers, scanners, and other office equipment.

Must be able to travel between office locations, operational areas, and warehouse facilities.

Must be able to respond to visual and auditory cues.

Professional office environment with frequent interaction with Team Members, guests, vendors, and visitors.

May be exposed to loud noise, secondhand smoke, dust, and other environmental conditions associated with a gaming and entertainment property.

Must be able to work weekends, holidays, and varied schedules as business needs dictate.