The Role:

SoFi is seeking an energetic, detailed oriented, self-motivated Issue Governance Manager to join our Enterprise Risk Management team.  This role will support SoFi Technologies’ (including subsidiaries) Issue Governance Framework as part of the Enterprise Risk Management 2nd Line of Defense.  This role will support the ongoing development and implementation of the ERM Issue Governance program including the policies, standards, procedures, tools needed to ensure adherence to the program and regulatory requirements. The ideal candidate will have experience in risk management, governance, and compliance, and will be an agile learner, think strategically, and possess strong analytical, communication, and problem-solving skills. 

By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What you’ll do:

• Develop and maintain Enterprise Risk Management (ERM) Issue Governance policies, procedures, standards 

• Provide Independent Risk challenge and oversight ensuring Issues are recorded accurately, adhere to program requirements and align to defined Risk Taxonomies 

• Advance the company’s Issue Management risk culture and program knowledge through training, education and communication

• Analyze Issues and prepare reports that highlight themes, root causes, and emerging risks  to the Enterprise Risk Management Committees

• Identify areas for data quality improvement and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies

• Support and advise the design, development, and testing of information systems, such as GRC software and/or data analytics solutions

• Perform data validation and quality assurance 

• Maintain excellent communication with all levels of the organization, be responsive to Issue owners/managers and provide appropriate training and cross-training to other SoFi team members as needed.

• Continue to look for opportunities to be more efficient while maintaining a strong control environment

• Stay current on applicable federal, state and industry laws, regulations, and guidelines.

• Perform other duties as assigned. 

What you’ll need:

• Bachelor’s degree with a minimum of 8+ Years in 2LOD risk management, compliance, and/or project management within the financial services industry

• Knowledge of banking products, processes and regulations

• Exceptional interpersonal, verbal and written communication skills

• Strong leadership, collaboration, influencing and organizational skills with attention to detail

• Must be self-motivated with the ability to work independently or within a group under minimal daily direction.

• Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking

• Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions

• Experience leading and managing meetings with cross functional teams, effectively and efficiently communicating and driving engagement from the first line of defense.

• Proficiency in data analysis and deriving meaningful insights for decision-making

• Demonstrated ability to collaborate with multidisciplinary teams, take ownership of deliverables, and drive assigned tasks to completion, in a timely manner.

• Strong knowledge of risk management principles and practices

• Experience with regulatory compliance and corporate governance standards

• Ability to work under tight deadlines

• Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change

• Proficiency with Google Suite and/or Microsoft Office products

• Strong team player

• Experience with Governance, Risk and Compliance (GRC) systems

• Exceptional data visualization skills

Nice to have:

• Experience with Tableau reporting software

• Experience with and an understanding of data warehouse, data extraction tools, and analytics software and methods.

• Multi-lingual (Spanish)