C

Cisco

Makes networking gear and security software

Failure Analysis Engineer 1

Hardware Validation & TestingUpdated on Nov 13
Full-timeMaynard, MA, USAIn-person

About the Job

Requirements

  • Complete a certification or relevant degree program within the past three years, or be currently enrolled with expected completion within 12 months; acceptable pathways include an associate degree, apprenticeship, boot camp, or specialized certification with one year of relevant experience, a high school diploma with two years of relevant experience, or a bachelor's degree with no relevant experience.
  • Have experience in failure analysis or sustaining engineering for high-bit-rate coherent optical transceivers, line cards, and/or terminal equipment.
  • Have experience performing hands-on debugging and failure analysis using electronic and optical test equipment.
  • Understand coherent transceiver products, electronic and radio-frequency circuits, optical and radio-frequency components, and optical transmission test methodologies.
  • Have experience documenting technical findings and performing data analysis to determine root cause.
  • Collaborate effectively in a fast-paced environment and take ownership of technical issues.

Responsibilities

  • Perform hands-on debugging and failure analysis of transceiver products and optical engine components to identify root causes and drive corrective actions.
  • Replicate customer-reported failures, document technical findings, and contribute to customer-facing reports.
  • Collaborate across teams and use data to improve failure analysis processes, increase operational efficiency, reduce future failures, and enhance the quality and timeliness of customer support.

Desired Qualifications

  • Be familiar with the application of coherent transceivers in optical networks.
  • Apply strong failure analysis techniques at the subsystem, component, and device levels.
  • Have experience using oscilloscopes, pattern generators/error detectors, and electrical and optical spectrum analyzers.
  • Use data and metrics to improve failure analysis efficiency and reporting quality.
  • Have strong documentation and technical reporting skills.

About the Company

Cisco

Makes networking gear and security software

Cisco makes the switches and routers that connect offices, data centers, and cloud services, and it also sells cybersecurity tools and Webex video meetings to businesses and governments. It was one of the first companies to sell routers that let different kinds of computer networks exchange data, and in 2000 it briefly became the world's most valuable company. Customers run its network gear, from Wi-Fi access points to AI data center systems, with Cisco software that sets up and secures the network, while its Splunk unit searches computer logs to catch outages and attacks. Cisco earns money from hardware sales, software subscriptions, and support contracts. It was founded in 1984 and is based in San Jose, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Jose, CA
Founded
1984

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