Side

Localization, QA, audio, AI for games

Trainee Technical Support Representative

Customer SupportConfirmed live in the last 24 hours

ContractRemote in India₹300k - ₹400k

About the Job

Requirements

At least 1 year of international email experience is mandatory.
International customer support experience in voice, email, and chat is required.
Candidates must adapt to customer issues using product knowledge and sound judgment.
Candidates must maintain consistent service quality and adhere to high standards.
Candidates must be willing to work any shift and accept rotational days off.
Candidates must have their own computer running Windows 8.1 or above.
Candidates must have a high-speed broadband connection.
Candidates should have a UPS or power backup solution if possible.
Outstation candidates must be willing to relocate to Hyderabad or Bangalore if work from office resumes.
Candidates must be proficient in English, with good written and verbal communication skills.
Candidates must be flexible and available for rotational shifts and days off to cover operating hours.
Candidates must have logical reasoning and problem-solving skills.

Responsibilities

Respond to customer queries promptly and accurately via email and/or live chat, including technical and non-technical queries.
Acknowledge and resolve customer complaints, determine the cause of problems, expedite corrections or adjustments, and follow up to ensure resolution.
Explain and guide customers through product features and functionality.
Maintain thorough, up-to-date product knowledge to answer customer questions quickly.
Communicate, coordinate, and collaborate with team members and colleagues to provide customers with suitable solutions.

Trainee Technical Support Representative - Contract

Side · Hyderabad, India (Remote) · Contract · Posted 2026-04-15

Salary: INR 300,000–400,000

Workplace: remote

Department: Player Support

Description

Trainee Technical Support Representative

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 1 to 6 years
Mandatory Experience - 1 year of International email experience

What you'll be doing:

Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
Queries can be of a technical & non-technical nature.
Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
Explain and guide customers through product features and functionalities.
Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements

What we're looking for:

Candidates with international customer support experience in voice, email and chat.
Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
Stay focused on the quality by ensuring consistency and adherence to high standards.
Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

Candidate must have their own computer with Windows 8.1 or above.
Mandatory hi-speed broadband connection.
UPS/power backup solution if possible.
Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.

Mandatory Skills:

Proficient with English and have good written & verbal communication skills.
Flexibility & availability for rotational shifts and week offs to cover hours of operations.
Must possess logical, reasoning, and problem-solving skills.

Apply

Apply at Side

About the Company

Side

Localization, QA, audio, AI for games

PTW provides specialized services for gaming and tech, including co-development, live operations, localization, quality assurance, audio production via its SIDE subsidiary, and AI dataset creation for virtual assistants, TTS, and ASR. It supports developers and publishers across the project lifecycle: localization adapts content for languages and cultures; QA tests games across platforms; live operations manages ongoing services; SIDE handles casting and post-production; and AI data services collect and evaluate data to train AI systems. PTW differentiates itself by offering end-to-end, integrated services under one umbrella, backed by SIDE’s 25 years of audio expertise and a global gaming-focused footprint. Its goal is to help clients extend game lifecycles, enter new markets, and deliver high-quality user experiences through dependable, long-term partnerships.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Larkspur, CA
Founded: 1994

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