Total Loss Associate Claim Representative

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$42,200.00 - $69,700.001As an Northland Total Loss Associate Claim Representative, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage private passenger automobiles as well as heavy equipment and business insurance total loss claims. This position is the first step toward becoming a fully qualified Claims Representative. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle auto and heavy equipment total loss claims independently and progress toward full claims handling responsibility.

What Will You Do?

• Actively participate in training covering claim processes, systems, and procedures.
• Under supervision, assist in reviewing and resolving auto and heavy equipment total loss claims.
• Control damages through proper use of cost containment tools (mitigate storage, expenses, rental).
• Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.
• Communicate and apprise all parties regarding claim status, gather supporting documents, such as obtaining titles, keys, and other required documentation, in order to effectively negotiate and settle claims.
• Maintain accurate records of claim activity in claim management systems.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in insurance, finance, or customer service.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
• Ability to exercise sound judgement and make effective decisions.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.