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Kaiser Permanente

Integrated healthcare provider and payer platform

Documentation Quality Auditor 4

Clinical Support & Patient AdministrationPosted on Nov 5
Full-timeOakland, CA, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of two years of experience in International Classification of Diseases (ICD)-10-Clinical Modification, Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) coding, including chart auditing, applying diagnoses and/or procedure coding, and/or conducting coding reviews.
  • An associate degree in Health Information Management, Health Care Administration, or a related field and a minimum of five years of experience in health care compliance, health care operations (quality or risk), audit, insurance/health plan governance, coding, medical record review, or a directly related field; alternatively, a minimum of six years of experience in one of those areas.
  • One of the following credentials is required at hire: Registered Health Information Technician, Certified Coding Specialist–Physician Based, Registered Health Information Administrator, Certified Professional Coder, or Certified Coding Specialist.

Responsibilities

  • Provide information, resources, advice, and expertise to coworkers and members; develop resources; build relationships with cross-functional and external stakeholders and customers; seek and address performance feedback; provide actionable feedback; pursue self-development; influence others through technical explanations and examples; provide options and recommendations; adapt to change and new responsibilities; champion change; and facilitate team collaboration.
  • Complete assignments autonomously and support business-specific projects by applying subject-area expertise and business knowledge to develop solutions; encourage adherence to procedures and policies; collaborate cross-functionally and externally; provide recommendations and solve complex problems; escalate high-priority issues or risks; monitor progress and results; support work-plan development and resource identification; identify improvement opportunities; guide others through influence; and engage stakeholders to achieve solutions.
  • Compare coding and documentation across the enterprise to identify potential risks and remedies; conduct trend analyses to identify patterns and variations in coding practices, compliance drivers, liabilities, and performance indicators; coordinate team members conducting these analyses; prepare written or generated audit reports using standardized language that detail opportunities; and provide education as needed.
  • Conduct special projects, audits, reviews, and monitoring of assigned lines of business or scope independently to assess coding and documentation accuracy and quality; use processes to assess the accuracy and completeness of coded documentation integrity; follow regulatory, reimbursement, documentation, and coding guidelines; and guide team members in following those guidelines.
  • Follow national, state, and organization-specific coding, billing, and documentation guidance for leadership, attorneys, physicians, coders, compliance staff, and billers; attend national committees; and participate in National Compliance programs to support effective use of coding resources during projects, monitoring, reviews, and audits.
  • Identify coding and documentation trends and opportunities; use expert knowledge to help teams develop, implement, and monitor processes and workflows that support regulatory requirements, organizational goals, and business objectives; and communicate current regulation, policy, and guideline changes affecting coding and documentation to impacted employees.

Desired Qualifications

  • Risk Adjustment Certification.
  • Five years of auditing experience.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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