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Santander

Global retail and commercial banking group

Ejecutivo Portabilidad CC

Customer SupportPosted on Nov 10
Full-timeSantiago de Querétaro, Qro., MexicoNo salary listedIn-person

About the Job

Requirements

  • Experience managing databases, operational controls, and process follow-up is required.
  • Completed high school education is required.
  • Proficiency in Excel is required.
  • Strong service orientation, attention to detail, self-management, organization, and follow-through are expected.
  • Ability to analyze information, identify solutions, coordinate with different areas, manage multiple cases simultaneously, and maintain operational accuracy is expected.

Responsibilities

  • Provide internal support on payroll portability matters through phone calls and email.
  • Advise internal clients on portability and cancellation processes using digital tools and internal applications.
  • Manage and follow up on inquiries related to unapplied benefits, bonuses, exemptions, and promotions associated with portability.
  • Provide specialized assistance with payroll portability processes, ensuring timely follow-up on requests and inquiries for the bank's different areas.

Desired Qualifications

  • Experience providing service and following up on operational or administrative requests is desirable.
  • Experience analyzing and following up on incidents requiring coordination across multiple areas is desirable.
  • An incomplete or ongoing licenciatura, preferably in economic-administrative fields, is desirable.

About the Company

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Santander

Global retail and commercial banking group

Santander is a global bank focusing on retail and commercial banking in Europe and the Americas, serving individuals and SMEs with regional franchises and a broad consumer finance arm, plus a Corporate & Investment Banking division for multinational clients. It uses its Gravity cloud platform to migrate core banking and rapidly deploy digital services such as Openbank across markets, combining fintech-style agility with a bank's balance sheet. The bank differentiates itself by marrying a large retail footprint with global CIB capabilities under the One Santander verticals model to boost efficiency and cross-border revenue. Its goals include improving returns on tangible equity and financing the green economy through sustainable finance and renewable energy projects.

Company size
10,001+
Company stage
IPO
Headquarters
Boadilla del Monte, Spain
Founded
1902

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