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Capgemini

Global consulting, technology services, outsourcing

Business Analyst Servicenow

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeStockholm, SwedenNo salary listedIn-person

About the Job

Requirements

  • At least 10 years of experience as a Business Analyst, including at least 5 years working with ServiceNow, business process management, and process automation.
  • Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Customer Service Management (CSM), or Human Resources Service Delivery (HRSD).
  • Experience in business development and working with agile methods.
  • Higher education or equivalent.
  • Good knowledge of Swedish and English.

Responsibilities

  • Lead workshops and define requirements for ServiceNow solutions.
  • Structure and follow up on requirements, ensuring they are met and deliver business value.
  • Document and communicate business needs clearly and engagingly.
  • Focus on Customer Service Management (CSM), Human Resources Service Delivery (HRSD), business process management, and digital process automation, serving as the link between IT and the business.

Desired Qualifications

  • CSA or CIS certification is an advantage.
  • SAFe certification is an advantage.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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