Urgent Care Tech

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Graduate of an accredited Program preferred.
• High school Graduate or Equivalent.
• Two (2) years college preferred.

Experience / Qualifications

• Paramedic or EMT required.
• Florida licensure required in respective modality.
• Experience working as a Paramedic or EMT or equivalent in a health care setting.
• American Heart Association BLS Certification for Health Care Provider.
• Office setting experience or equivalent required.
• Excellent communication skills both verbally and in writing.
• Excellent Customer Service Skills.

Position Summary

• The Urgent Care Tech performs duties such as, but not limited to taking vital signs, prepares patient medical record for the provider.
• Proficient in Phlebotomy
• Proficient in Urgent Care duties.

• Prepares patient medical record for the provider.
• Accurately and efficiently performs specimen collections and testing as defined by laboratory policy and procedure manuals.
• Computer data entry and workflow monitoring.
• Assesses environment to assure patient safety.
• Maintains chain of custody for forensic collections.

• Performs surveillance exams: hearing tests, vision screening, spirometry, EKG.
• Performs breath alcohol testing and urine drug screening.
• Ensures accurate documentation.
• Ensures adequate supplies and is knowledgeable in operation of equipment.
• Ensures current credentials and /or certifications.
• This position will cross train to support the front desk staff and responsibilities.

• Ability to utilize more than one computer system for registration, patient test resulting and billing.
• Verifies insurance eligibility.
• Answers phone and faxes reports.
• Maintains a clean environment.
• Understands quality control and expected results for POCT tests performed.
• Discharges patients efficiently.

• Able to function under stress and emergency situations.
• Promotes effective communications between patients, staff, physicians, and visitors.
• Provides knowledge of Urgent Care injuries and illnesses and facilitates early return to work.
• Maintains compliance with hospital/Urgent Care procedural standards.
• Supports and promotes JMC mission, vision, and values.
• Individually contributes to the team environment by demonstrating cooperative, constructive, problem-solving interaction with JMC policies.
• This position must be a team player and able to multitask efficiently in a fast-paced environment.
• This position requires flexibility in travel amongst all Jupiter Medical Center Urgent Care locations.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenge’s bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

This job can be physically demanding at times requiring stooping, sitting, standing, and walking for long periods of time. The team member will need to frequently assist lifting patients and heavy equipment. Must be able to work in a stressful environment, work independently, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs.                                                                     

Threshold Requirements

• These threshold requirements are required and completed yearly basis.
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.