Hiver

Gmail-integrated helpdesk and collaboration platform

Senior Account Executive

Account ExecutiveUpdated on Nov 13

Full-timeLondon, UK£100k - £130k /yrRemote

About the Job

Requirements

At least 3 years of quota-carrying, full-cycle SaaS sales experience, including demonstrated self-sourced pipeline generation rather than primarily inbound or handed leads.
A track record of building a book, market, or territory from limited or no existing pipeline.
Ability to operate across deal sizes and segments, from SMB through enterprise, without relying on a fixed ideal customer profile.
Ability to conduct consultative selling, including strong discovery and advising customers rather than only pitching.
A consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment.
Hands-on use of AI tools in sales workflows such as prospecting, research, outreach, and call preparation.
Fluency in articulating AI value propositions to technical and non-technical buyers is desired through experience selling AI-enabled or AI-native products.

Responsibilities

Own the full sales cycle from self-sourced prospecting through close and activation across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones.
Partner with SDRs on territory coverage and pipeline strategy, while also generating self-sourced outbound pipeline.
Build the territory by identifying opportunities and developing an outbound sales motion.
Run a consultative sales process by understanding customer needs, advising customers, and building lasting relationships.
Navigate internal and external stakeholders, from individual buyers to full buying committees.
Work cross-functionally with product, marketing, and customer success to represent territory needs.
Shape and improve the sales process as the territory matures.

Desired Qualifications

Experience selling AI-enabled or AI-native products.

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

We're looking for a hungry, self-directed Account Executive to build and own our EMEA territory (plus any other aligned time zones). This is not a role for someone who wants pipeline handed to them and just needs to close it. You'll be manufacturing your own outcomes: prospecting, qualifying, building relationships, and closing, across the full range of deal sizes, from SMB through enterprise.

What you will do?

Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones.
Work hand-in-hand with SDRs to plan territory coverage and pipeline strategy, treating them as a force multiplier on top of your own self-sourced outbound, not a replacement for it.
Build the territory: identify where the opportunities are, develop your own outbound motion, and don't wait for pipeline to be handed to you
Run a consultative sales process: understand customer needs, advise rather than pitch, and build relationships that last past the first deal
Navigate multiple internal and external stakeholders, from individual buyers at smaller accounts to full buying committees at larger ones
Work cross-functionally with product, marketing, and customer success to represent the territory's needs
Actively shape and improve the sales process itself as the territory matures, not just execute what already exists

What we're looking for?

3+ years of quota-carrying, full-cycle SaaS sales experience, with demonstrated self-sourced pipeline generation, not primarily inbound or handed leads
A track record of building a book, market, or territory from limited or no existing pipeline, this is the single most important qualifier for this role
Comfort operating across deal sizes and segments, from SMB through enterprise, without a fixed ICP to lean on
Consultative selling approach: strong discovery, ability to advise rather than just pitch
Consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment
Target: $50K in new ACV per month once ramped
Fluent, hands-on user of AI tools in their own sales workflow (prospecting, research, outreach, call prep) - not just aware of them, but actively using them to move faster than a traditional rep would
Experience selling AI-enabled or AI-native products is a strong plus - comfortable articulating AI value props to technical and non-technical buyers alike

About the Company

Hiver

Gmail-integrated helpdesk and collaboration platform

Hiver helps teams manage customer support and sales queries directly from Gmail by turning emails into collaborative, assignable tasks. It works inside the Gmail inbox, where team members can assign emails to colleagues, track status, add notes, and collaborate without leaving their inbox. The product also provides analytics, automation, and integrations with other business tools to streamline workflows while maintaining the familiar Gmail interface. Compared with competitors, Hiver differentiates itself by embedding helpdesk and CRM-like collaboration directly in Gmail, focusing on ease of use for small and medium-sized businesses and expanding features to include analytics and automation without requiring a separate, complex software suite. The company’s goal is to simplify email-based collaboration and transform everyday email threads into organized, trackable customer interactions for teams worldwide.

Company size: 201-500
Company stage: Series B
Total funding: $30M
Headquarters: San Jose, CA
Founded: 2011

Recently Posted Jobs

Explore more opportunities at Hiver

See more jobs