Client Services Analyst - FX and Fixed Income

Job Description

Purpose of the role

To maintain the smooth and efficient operation of our trading desks, providing operational support and expertise to traders, sales professionals, and other key stakeholders, helping them maximize their productivity and minimize disruptions and handling administrative tasks, and providing market information and research. 

Accountabilities

• Provision of immediate and efficient technical support to traders and sales professionals on the trading desks, resolving hardware, software, and network-related issues to ensure uninterrupted trading activities.
• Coordination of trade execution by liaising with traders, clients, and other internal teams to ensure smooth transactions.
• Maintenance and updating of trade records, transaction logs, and client databases accurately.
• Reports, presentations, and documentation preparation to support sales and trading activities.
• Monitoring of market data and assist in the analysis of financial information for trading decisions.
• Operational tasks such as processing trades, confirming orders, and resolving trade discrepancies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as an Analyst on the BARX Client Services global team and act as the primary point of contact for external clients and internal users of the BARX Macro eCommerce applications. Your principal responsibility is the provision of electronic trading support for Macro, encompassing client onboarding and setup, pricing support, trade-related queries, and the resolution of platform functionality issues.

You will deliver comprehensive 24/5 support to clients using the BARX platforms, including external clients accessing BARX directly or indirectly. You will closely collaborate with eSales, Voice Sales, Trading, and a wide range of operational, regulatory, and technical teams.

To be successful as a BARX Client Services: Macro - FX and Fixed Income Analyst, you must have the following essential skills:

• Some knowledge of Macro, specifically FX and/or FX Options product types

• Strong analytical and quantitative skills, with confidence using Excel and excellent troubleshooting ability

• Excellent communication, networking, and presentation skills

• Willingness and ability to work flexibly, covering some shifts outside of standard hours, including some Bank Holidays

• Proactive, team‑oriented, and goal‑driven mindset

• detail‑oriented with strong attention to accuracy

• Ability to design and implement new processes to improve organizational efficiency

Some other highly valued skills may include:

• Solid knowledge of financial markets

• Experience with single‑dealer platforms and multi‑bank trading platforms

• Knowledge and understanding of FIX protocols

• Basic understanding of desktop PC and end‑user technology

• Relevant educational background

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is based in Singapore.

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