AYANA Hospitality

Global hospitality group developing iconic destinations

Spa and Therapy Manager

Personal Care & StylingConfirmed live in the last 24 hours

Full-timeIndonesiaNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in a managerial position at a 4- or 5-star hotel.
Proven experience as a Spa Manager or in a similar role.
Excellent leadership and management skills.
Strong customer service orientation.
Ability to multitask and work in a fast-paced environment.
Excellent communication and interpersonal skills.
Knowledge of spa treatments and products.
Fluency in written and spoken English.
Spa therapist certification, spa certification, and other wellness-related certifications are advantageous.
Hands-on experience in massage techniques, manicures, pedicures, waxing, and face and body therapies.
A diploma in Hospitality or another relevant field.

Responsibilities

Manage and oversee daily spa operations, including staff scheduling, inventory management, and customer service.
Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.
Ensure spa treatments and services meet high standards of quality and professionalism.
Monitor and evaluate guest feedback to continuously improve the spa experience.
Train and motivate spa staff, providing coaching and guidance as needed.
Collaborate with other resort departments to ensure a seamless guest experience.
Manage the spa budget, including analyzing financial reports and making adjustments as necessary.
Stay current with industry trends and best practices, and implement new ideas and concepts as appropriate.
Handle guest complaints or issues in a timely and satisfactory manner.
Ensure compliance with health and safety regulations.
Contribute to the development and implementation of the resort's sustainability initiatives.

Desired Qualifications

Experience in a luxury hotel or resort.

Spa and Therapy Manager | AYANA BALI

AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-04-24

Workplace: on_site

Department: Spa & Wellness

Description

We are in search of talented with an energetic personality, yet elegant that fulfill the requirements for a Spa and Therapy Manager to work with our Spa team at the finest 5-star luxury resort in Bali.

Responsibilities

Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service.
Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.
Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism.
Monitor and evaluate guest feedback to continuously improve the spa experience.
Train and motivate spa staff, providing coaching and guidance as needed.
Collaborate with other departments within the resort to ensure a seamless guest experience.
Manage the spa budget, including analyzing financial reports and making adjustments as necessary.
Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate.
Handle any guest complaints or issues in a timely and satisfactory manner.
Ensure compliance with all health and safety regulations.
Contribute to the development and implementation of the resort's sustainability initiatives.

Requirements

Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel
Proven experience as a Spa Manager or similar role.
Excellent leadership and management skills.
Strong customer service orientation.
Ability to multitask and work in a fast-paced environment.
Excellent communication and interpersonal skills.
Knowledge of spa treatments and products.
Fluency in English, both written and spoken.
Experience in a luxury hotel or resort is preferred.
Certified as a Spa Therapist with spa certification and other wellness related certification is advantage
Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies
Diploma in Hospitality or other relevant fields

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

Recently Posted Jobs

Explore more opportunities at AYANA Hospitality

See more jobs