Full-Time

Instructional Designer

Posted on 12/11/2025

Citi

Citi

10,001+ employees

Global financial services including banking, investment

Compensation Overview

$88.2k - $132.4k/yr

Mississauga, ON, Canada

In Person

Category
Training
Required Skills
Agile
Adobe Creative Suite
Adobe Photoshop
Adobe After Effects
Animation
Graphic Design
Requirements
  • A bachelor’s degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience.
  • 4 + years of Instructional Design/eLearning/multi-media experience.
  • Experience with content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition.
  • Knowledge of LMS systems, and creating compliant content that functions within an LMS.
  • Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
  • Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis.
  • Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses).
  • Visual design – knowledge and experience in how to craft the visual experience that works best with course content.
  • Experience design – knowledge and experience in creating user interfaces that facilitates the best learning experience.
  • Adult Education in a financial services and/or corporate setting a plus
  • Leadership Skills: Ability to establish and/or build trust with teams, colleagues, and leaders; Effective written and oral communication skills; Ability to influence peers, direct manager, and specific business partners; Ability to network and partner with colleagues and business partners; Demonstrate adaptability; work well in ambiguous situations; Model personal development; Ability to work in a matrix organization; Work well in a team environment; Possess effective listening skills; Possess effective, solution-oriented problem-solving and negotiating skills; Ability to stay customer-focused; Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes
Responsibilities
  • Designs and develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
  • Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
  • Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
  • Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
  • Creates measurement strategy for client solutions to include the overall assessment approach.
  • Reviews and tests learning products for quality and adherence to technical standards.
  • Researches current industry best practices in learning as well as eLearning and applies in instructional solutions
  • Note that the Learning Design & Development Senior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:
  • Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
  • Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
  • Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1812

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment banking fees rose 12% YoY in Q1 2026, fueled by AI-driven M&A acceleration.
  • Hired 60 managing directors from 20 rivals, boosting banking revenues 15% to $1.8bn in Q1 2026.
  • $30bn share buyback signals confidence, targeting 14-15% ROTE by 2031 post-restructuring.

What critics are saying

  • JPMorgan erodes Citi's #5 investment banking rank, diverting mandates within 12-24 months.
  • Investor backlash to 2031 ROTE target causes share underperformance versus Bank of America in 6-12 months.
  • Stripe captures cross-border volumes as Citi's tech lags low-cost alternatives in 24-36 months.

What makes Citi unique

  • Citi leads global cross-border payments, enabling near-instant transfers to Mastercard debit cards across 65 origination countries.
  • Citi expanded TTS non-interest revenue 98% YoY to $1.1bn in Q4 2024 via US dollar clearing growth.
  • Citi operates in 160 countries, serving 200 million accounts with unmatched global network scale.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays

Company News

Yahoo Finance
Apr 14th, 2026
Banks report strong profits but warn of rising energy prices hitting consumers

America's largest banks reported strong first-quarter profits driven by robust investment banking activity and a resilient economy, though executives warned about mounting risks from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a profit of $16.49 billion, up 13% year-on-year, whilst Wells Fargo earned $5.25 billion and Citigroup reported $5.79 billion. Investment banking fees surged, with JPMorgan seeing a 30% jump and Citigroup a 12% increase in advisory fees, fuelled by market volatility and corporate dealmaking. However, JPMorgan CEO Jamie Dimon cautioned about "an increasingly complex set of risks", including wars, energy prices and trade tensions. Wells Fargo noted customers allocating more spending to petrol whilst cutting discretionary purchases, signalling potential downstream economic impacts from elevated oil prices.

The Associated Press
Apr 14th, 2026
Banks report strong Q1 profits but warn rising energy prices threaten consumer spending

America's largest banks reported strong first-quarter profits driven by investment banking activity and a resilient economy, but executives warned about emerging economic headwinds from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a 13% profit increase to $16.49 billion, with investment banking fees jumping 30%. Wells Fargo earned $5.25 billion whilst Citigroup reported $5.79 billion in profits. The gains came amid market volatility and increased merger activity. However, JPMorgan CEO Jamie Dimon cited "an increasingly complex set of risks" including wars, energy prices and trade tensions. Wells Fargo's CFO noted consumers allocating more spending towards petrol whilst reducing discretionary purchases. Dimon warned that higher oil prices' impact "will likely take some time to materialise" if they persist.

Yahoo Finance
Apr 14th, 2026
Citi stock poised to jump as Wall Street loves the name, says Jim Cramer

Citigroup has raised interest among investors, with Jim Cramer highlighting strong market sentiment towards the stock. Following earnings, Cramer noted that Citigroup is "love, love, love by everybody on Wall Street" and expects the stock to jump higher. The bank delivered solid quarterly results, with 8% revenue growth and 35% earnings per share increase, excluding one-time charges. Net interest income rose 14%, beating expectations. However, results were mixed across divisions, with services, banking and fixed income performing well, whilst equity trading and personal banking fell short. Trading at a significant discount to peers despite rising 66% last year, Citigroup remains attractive. CEO Jane Fraser indicated the bank's transformation efforts are over 80% complete, though questions remain about future growth once self-help measures conclude.

Yahoo Finance
Apr 14th, 2026
Citi beats Q1 profit estimates with $5.8B net income as dealmaking surges 14%

Citigroup beat first-quarter profit estimates on Tuesday, reporting net income of $5.8 billion, or $3.06 per diluted share, compared to $4.1 billion in the prior-year period. The result exceeded analysts' estimate of $2.63 per share. Revenue rose 14% whilst net income grew 42%, driven by strong dealmaking activity. Investment banking fees increased 19% to $1.3 billion, with growth in advisory and equity capital markets. Services revenue climbed 17%, and markets crossed $7 billion in revenue. Global investment banking revenue reached $28.2 billion in the first quarter, the highest since 2021. Chief executive Jane Fraser attributed the performance to softer regulation under President Trump and the AI boom. The bank remains on track to deliver its 10-11% return on tangible common equity target.

Structured Retail Products
Apr 13th, 2026
MerQube secures Series C funding from 7RIDGE and Deutsche Börse to scale derivatives-linked ETF platform

MerQube, a US-based index provider specialising in rules-based and derivatives-enabled strategies, has closed a Series C funding round led by 7RIDGE and Deutsche Börse Group. Existing investors including Allianz Life Ventures, Citi, Intel Capital, J.P. Morgan, Laurion Capital Management and UBS also participated, though the funding amount was not disclosed. The company plans to use the investment to scale its technology platform and expand in derivatives-linked ETF and structured product markets. MerQube focuses on providing customised index solutions and data-driven strategies for institutional clients.

INACTIVE