Bilingual Case Manager

Pair Team

Pair Team

51-200 employees

Tech-enabled care teams for underserved communities

Data & Analytics

$22 - $25hourly

Equity, Work from home expense stipend, Gas reimbursements


Santa Cruz, CA, USA + 1 more

Required Skills
  • 3+ years of general work experience (Case Management preferred)
  • 1+ year(s) of case management experience
  • Bilingual - English/Spanish
  • Strong understanding of cultural fluency
  • High degree of empathy
  • Ability to work collaboratively in a multidisciplinary team
  • An eye for optimization
  • Organizational skills
  • Ability to remain patient when faced with adversity
  • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
  • A valid driver’s license and auto liability insurance
  • Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
  • Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
  • Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
  • Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
  • Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
  • Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
  • Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
  • Identify and break down barriers ensuring individuals’ continuation with the program
  • Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
  • Coordinate physical care management appointments through collaboration with external and internal providers
  • Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Pair Team is a company that effectively bridges the gap between underserved communities and high-quality care through its tech-enabled care teams. Their unique approach not only provides comprehensive clinical and mental health care but also addresses social barriers like housing, food, and transportation. The company's intelligent care delivery platform, coupled with testimonials from individuals who have seen significant improvements in their mental and physical health, job prospects, and overall quality of life, demonstrates Pair Team's commitment to their mission and their success in achieving it.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth