INACTIVE

Full-Time

Art Director

Posted on 3/22/2024

Front

201-500 employees

Customer operations platform with automated workflows

Compensation Overview

$126,100 - $185,800Annually

+ Equity

Senior

Remote in USA

Required Skills

Communications

Figma

Branding/Brand Strategy

Animation

Requirements

7+ years of in-house or agency design experience with a diverse portfolio of work
Proficiency in Figma, Adobe CC
Solid experience in motion design and illustration (in execution and/or art direction)
A strong understanding of brand strategy and how to incorporate it into their work
A strategic design systems mindset, i.e. an understanding of how to thoughtfully push a brand forward while maintaining consistency
Excellent communication and feedback skills
An understanding of what great looks like…and how to bring it to life

Responsibilities

Set a new standard of craft and execute impeccable design work across touchpoints
Work directly with our Head of Brand to evolve and elevate Front’s visual identity
Lead the charge to strategically refresh and extend our visual identity, including product storytelling, illustration, animation, photography, and video
Help lead the creative process–from concept all the way to launch–on big brand campaigns that stand out and drive huge business impact
Design impeccable assets across channels and touchpoints: from web pages to billboards to stunning customer swag
Partner closely with the dev team to launch and maintain a best-in-class web experience
Present creative work to key stakeholders and surprise and delight with top-notch visual storytelling and presentations
Mentor more junior designers with strategic and inspiring feedback

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

The Front Brand Team is hiring an Art Director to bring moments of “wow” to life with inspiring and word-class design. This role will lead creative on high-impact and high-visibility projects that will drive the brand (and business) forward. We’re looking for someone who is able to see the bigger picture of what a brand can be but who will also sweat the nitty gritty details required of impeccable design. We’re looking for someone who can inspire the team with a moodboard or mockup, and then ship beautiful work across a wide range of touchpoints. The Art Director will collaborate closely with leadership and cross-functional stakeholders and will report directly to our Head of Brand.

What will you do?

Set a new standard of craft and execute impeccable design work across touchpoints
Work directly with our Head of Brand to evolve and elevate Front’s visual identity
Lead the charge to strategically refresh and extend our visual identity, including product storytelling, illustration, animation, photography, and video
Help lead the creative process–from concept all the way to launch–on big brand campaigns that stand out and drive huge business impact
Design impeccable assets across channels and touchpoints: from web pages to billboards to stunning customer swag
Partner closely with the dev team to launch and maintain a best-in-class web experience
Present creative work to key stakeholders and surprise and delight with top-notch visual storytelling and presentations
Mentor more junior designers with strategic and inspiring feedback

What skills & experience do you need?

7+ years of in-house or agency design experience with a diverse portfolio of work
Proficiency in Figma, Adobe CC
Solid experience in motion design and illustration (in execution and/or art direction)
A strong understanding of brand strategy and how to incorporate it into their work
A strategic design systems mindset, i.e. an understanding of how to thoughtfully push a brand forward while maintaining consistency
Excellent communication and feedback skills
An understanding of what great looks like…and how to bring it to life

This position is open to SF Hybrid or Remote US.

Zone 1 (SF Hybrid only): $148,300 - $185,800

Zone 2: $133,500 - $162,700

Zone 3: $126,100 - $153,700

Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Front

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Front is a customer operations platform that combines the efficiency of a help desk with the familiarity of email, offering automated workflows, real-time collaboration, and insights across customer operations. It enables teams to centralize messages, route them effectively, and drive operational efficiency for improved customer retention and growth.

Company Stage

Series D

Total Funding

$204.5M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↓ -11%

2 year growth

↓ -15%

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

INACTIVE