Full-Time

Customer Experience Team Member

Posted on 9/5/2024

Bilt Rewards

Bilt Rewards

51-200 employees

Rewards program for renters, earns points towards homeownership

Financial Services
Real Estate

Compensation Overview

$65k - $75kAnnually

+ Equity + Annual Performance-Based Bonus

Junior, Mid

New York, NY, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Zendesk
Customer Service
Requirements
  • 2-4 years of professional experience in a support or operations-type role.
  • Organized with strong written and verbal skills.
  • A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
  • Focused on tasks, staying on track with work, and consistently meeting quotas.
  • Strong attention to detail with the intelligence to use critical thinking for solutions.
  • Ability to deal with extremely confidential and sensitive information.
  • Nights and weekends may be required.
  • Zendesk experience (admin preferred)
  • Reward points knowledge
Responsibilities
  • Handle incoming tickets, spot trends, and forward them to relevant internal departments for resolution.
  • Offer payment, loyalty, and general inquiry support to members using the Bilt Rewards platform.
  • Work closely with internal teams to resolve member issues effectively.
  • Stay organized and patient while understanding the specifics of each member's needs.
  • Provide top-notch customer service. Handle complex inquiries, document important information, and escalate ongoing issues.
  • Collaborate with our BPO team to ensure the success of Bilt Rewards.
  • Develop a deep understanding of our products, features, and services to provide accurate and helpful information to members.
  • Stay updated on new product releases and enhancements to effectively communicate benefits to members.
  • Collaborate with internal teams to stay informed on product changes and updates as the company scales.

Bilt Rewards provides a dynamic work environment that merges the goals of financial services with the accessibility of everyday living. Through their initiative to help renters accumulate points via rent payments that can be used towards travel, homeownership, and more, they showcase a leading edge in adapting financial solutions to real life needs. Employees at this company not only contribute to innovative services but also work in an industry that directly enhances the economic well-being of its clients.

Company Stage

Late Stage VC

Total Funding

$547.9M

Headquarters

New York City, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

14%

1 year growth

34%

2 year growth

117%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bilt's valuation surged to $3.2 billion, indicating strong market confidence.
  • Partnership with Accor enhances point transfer value, expanding travel rewards.
  • Integration with Walgreens introduces innovative health savings rewards program.

What critics are saying

  • Increased competition from fintechs like Brex and Curve threatens market share.
  • Real estate market downturn could impact home purchase points program.
  • Regulatory changes in healthcare benefits may affect Walgreens partnership viability.

What makes Bilt Rewards unique

  • Bilt Rewards offers a unique program to earn points on rent payments.
  • Partnership with eXp Realty allows earning points on home purchases, a market first.
  • Bilt Mastercard enables rent payments with no fees, a distinctive feature.

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Benefits

Medical, dental, & vision

401K match

Equity

INACTIVE