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Full-Time

Customer Experience Team Member

Confirmed live in the last 24 hours

Bilt Rewards

Bilt Rewards

51-200 employees

Rewards program for renters, earns points towards homeownership

Real Estate
Financial Services

Compensation Overview

$65k - $75kAnnually

+ Equity + Annual Performance Based Bonus

Junior, Mid

Remote in USA

Category
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 2-4 years of professional experience in a support or operations-type role.
  • Organized with strong written and verbal skills.
  • A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
  • Focused on tasks, staying on track with work, and consistently meeting quotas.
  • Strong attention to detail with the intelligence to use critical thinking for solutions.
  • Ability to deal with extremely confidential and sensitive information.
  • Nights and weekends may be required.
Responsibilities
  • Handle incoming tickets, spot trends, and forward them to relevant internal departments for resolution.
  • Offer payment, loyalty, and general inquiry support to members using the Bilt Rewards platform.
  • Work closely with internal teams to resolve member issues effectively.
  • Stay organized and patient while understanding the specifics of each member's needs.
  • Provide top-notch customer service. Handle complex inquiries, document important information, and escalate ongoing issues.
  • Collaborate with our BPO team to ensure the success of Bilt Rewards.
  • Develop a deep understanding of our products, features, and services to provide accurate and helpful information to members.
  • Stay updated on new product releases and enhancements to effectively communicate benefits to members.
  • Collaborate with internal teams to stay informed on product changes and updates as the company scales.

Bilt Rewards provides a dynamic work environment that merges the goals of financial services with the accessibility of everyday living. Through their initiative to help renters accumulate points via rent payments that can be used towards travel, homeownership, and more, they showcase a leading edge in adapting financial solutions to real life needs. Employees at this company not only contribute to innovative services but also work in an industry that directly enhances the economic well-being of its clients.

Company Stage

Series B

Total Funding

$410M

Headquarters

New York City, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

6%

1 year growth

37%

2 year growth

110%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bilt's innovative approach to earning rewards on rent payments can attract a large user base, especially in urban areas with high rental costs.
  • The addition of Hilton Honors and Alaska Airlines as transfer partners enhances the value of Bilt Points, making the program more attractive to frequent travelers.
  • Strategic partnerships with companies like BLADE Helicopters and fitness studios offer unique and exclusive benefits, increasing member engagement and satisfaction.

What critics are saying

  • The reported financial strain on Wells Fargo due to the co-branded card could jeopardize the long-term viability of the partnership.
  • The competitive landscape of rewards programs is intense, with general-purpose credit cards dominating the market, potentially limiting Bilt's growth.

What makes Bilt Rewards unique

  • Bilt Rewards uniquely allows users to earn points on rent payments, a feature not commonly offered by other rewards programs.
  • The integration with Banyan's item-level data capabilities enables Bilt to offer highly personalized and relevant rewards, setting it apart from traditional rewards programs.
  • Partnerships with major entities like Douglas Elliman and Alaska Airlines expand Bilt's ecosystem, providing users with diverse and valuable redemption options.

Benefits

Medical, dental, & vision

401K match

Equity