Service Engineer - Fire System

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

In this role, you will be handling Commissioning and After sales support of Fire Pumps and UL/FM panels within your assigned territory, driving strategies, and achieving customer satisfaction by following service guidelines.  You'll strive to exceed customer expectations and foster satisfaction through a variety of responsibilities:

Key Accountabilities

Service Delivery

• Territory Management: Navigate your assigned territory, adhering to our Service guidelines and providing excellent commissioning and after sales service support for all Fire pump Projects.
• Collaboration: Work closely with other departments and OEM’s and provide valuable feedback to enhance our service operation.
• On time delivery and Communication: Ensure service deliverables within the stipulated time and communicate effectively with all our customers.

Customer support & Hands on skills

• Relationship Building: Cultivate strong relationships with all customers, Authorized service providers, Reps, OEMs, mechanical contractors in the region.
• Reporting: Maintains weekly, monthly, and annual reports with respect to commissioning and after sales service.
• Commissioning of Fire Pumps and UL/FM Fire controls in India and south Asia Region.
• To work closely with regional sales team and provide efficient after sales support to all the customers.
• Provide timely warranty service support to all customers in the region

• Co ordinate with factory Quality team and give feed back about field failures
• Participate in all the training programs conducted in factory and through online portal
• Train all regional rep engineers for all products and latest upgrades periodically and improve customer experience
• Provide feedback on field failures to all OEM team members for corrective action
• Responsible for generating service billing in the region as per the schedule and work towards achieving/surpassing the annual targets for service billing.

What We’re Looking For

• To thrive in this role, you should bring:

Education and Experience

• University Degree or Diploma in Mechanical/Electrical & Electronics Engineering
• 5– 7 years of Field service hands on experience working in Fire Pumps/HVAC segment

Technical Skills

- Proficiency in Microsoft Office Suite.

• A self-starter attitude with the ability to work independently.
• Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
• Demonstrated knowledge of Pumps and Controls in Fire and HVAC applications
• Should have hands on filed service experience in UL/FM control panels in Fire applications.

Soft Skills

• The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
• Team-oriented leadership skills with a proactive approach.
• An ability to communicate openly and authentically in all situations.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Self-directed with ability to work autonomously and collaboratively and a focus on results

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.