AI Business Operations Graduate Intern - Benelux

About This Role:

As an AI Business Operations Graduate, you will be part of Biogen's Customer Excellence & Operations (CE&O) team in Benelux, embarking on a dynamic 12-month paid program. This role offers a unique opportunity to explore the intersection of artificial intelligence and business operations within the pharmaceutical industry. You will contribute to the EU18 AI Accelerator, a collaborative hub where AI agents are designed, tested, and implemented to solve real business challenges across 18 European countries. You will work closely with the CE&O Omnichannel Manager, building AI agents using low-code tools like Microsoft Copilot Studio and transforming proven solutions into reusable blueprints. This program asks you to automate key processes, support various teams, and ensure compliance with Biogen's data privacy and responsible AI standards. By the end of the program, your contributions will help shape recommendations for scaling the AI accelerator across Europe.

What You’ll Do:

• You will be part of BioTrain, Biogen’s graduate program, combining hands-on experience with structured training, mentoring and exposure to different areas of the pharmaceutical industry. You will build practical skills, expand your professional network and gain valuable experience to support your future career.

• Map business processes, and identify ways that they can be redesigned, to maximally leverage AI
• Design and test AI agents for the EU18 AI Accelerator, transforming ideas into functional solutions.
• Collaborate with IT and business partners to ensure agents meet local needs and compliance standards.
• Support automation of Customer & Market Insights and Field Force Effectiveness processes. Leverage AI and automation to reduce manual effort in recurring insight generation, reporting, and field-force analytics.
• Provide operational assistance to Commercial, Medical, and Value & Access teams.
• Train and assist users in adopting AI agents, collecting feedback for continuous improvement.
• Document and report progress, tracking key performance indicators to measure success.
• Ensure all developments adhere to Biogen’s compliance, data privacy, and responsible AI guidelines.
• Engage with cross-functional teams to enhance workflow optimization and process improvement.
• Present your work and recommendations to senior leadership, showcasing your impact.

Who You Are:
You are a recent graduate with a passion for exploring how AI can transform business operations. Your curiosity drives you to understand and leverage technology to achieve business goals. You possess a strong foundation in a relevant discipline, combined with a broad interest in business and data. Your analytical mindset allows you to solve problems methodically, while your communication skills help you convey ideas clearly and motivate others. You thrive both independently and collaboratively, eager to learn and adapt in a fast-paced environment.

Required Skills:

• Recent Bachelor's or Master's degree in Business Administration, Business Analytics, Data Science, Information Systems, Engineering, Digital Marketing, or a related field.
• Hands-on experience with AI technologies, such as building custom GPTs or automation tools.
• Fluent in English, both written and spoken; Dutch and French are advantageous.
• Understanding of generative AI applications and their limitations.
• Awareness of data privacy (GDPR) and responsible AI practices.
• Structured working style with strong planning and documentation skills.
• Ability to collaborate with diverse teams across functions and countries.
• Valid permit or right to work in the Netherlands or Belgium.
• Preferred start date: January 2027, with flexibility for the right candidate.
  

Preferred Skills:

• Experience with Microsoft Copilot Studio, Power Automate, or Power Platform.
• Exposure to pharma, healthcare, or other regulated industries.
• Experience in training users or explaining digital tools to colleagues.

Job Level: Internship

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.