B2B Collections Specialist

Why Join Hi-Line

• Relationship-oriented, soft B2B collections without high-pressure quotas
• Consistent business hours with no rotating shifts
• Competitive compensation
• Paid vacation and sick leave
• Medical, dental, vision, and life insurance, long-term disability
• 401(k) plan
• A stable, debt-free, privately held company with a long history of growth

What You Will Do

• Independently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impact
• Analyze account information, establish collection priorities, and adjust follow-up plans when payment commitments or account conditions change
• Make and receive professional collection calls and communicate with customers through email and written correspondence
• Negotiate payment commitments and payment arrangements within established authority and determine when management approval is required
• Investigate and resolve invoice, pricing, payment, documentation, and account disputes in partnership with internal teams
• Evaluate accounts for collectability and recommend credit holds, revised payment terms, escalation, write-offs or third-party collection activity
• Identify higher-risk accounts and provide management and business partners with timely, well-supported recommendations
• Document customer communications, disputes, commitments, risk assessments and collection decisions clearly and accurately in the applicable system
• Oversee invoice distribution, returned-mail research, customer contact updates and support for Special Cash accounts while recommending process improvements

What You Bring

• High school diploma or equivalent required; bachelor's degree in business, accounting, finance or a related field preferred
• Experience in business-to-business collections, accounts receivable, credit, customer account management, or a related field
• Demonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authority
• Experience negotiating payment commitments or arrangements and managing sensitive customer conversations
• Strong written and verbal communication skills with a professional, customer-focused approach
• Excellent analytical, organizational, documentation, and follow-up skills
• Ability to investigate complex account issues, evaluate alternatives and recommend appropriate action
• Experience with an ERP or accounts receivable system; distribution industry experience is preferred
• A collaborative, solutions-oriented approach and the ability to work effectively across departments

Apply Today

Equal Employment Opportunity