Equity LifeStyle Properties

Manufactured home and RV resort operator

Front Desk Clerk

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSouth Hampton, NH, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 6 months of front office experience is required; experience in an RV or hotel setting is preferred.
Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
Experience using a point-of-sale computer system.
Customer service skills.
Communication and problem-solving skills.

Responsibilities

Supervise front desk operations during assigned shifts and ensure the team understands the property management system, resort services, reservation process, pricing, and special promotional offers.
Maintain current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status, and scheduled daily group activities.
Monitor the appearance, standards, and performance of front desk employees and emphasize training and teamwork.
Address guest requests, inquiries, and complaints in a timely and thorough manner.
Ensure adequate staffing and scheduling in accordance with productivity guidelines.
Communicate relevant information for respective shifts and areas of operation through pre-shift logs, emails, and departmental meetings.

Desired Qualifications

Front office experience in an RV or hotel setting.

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in South Hampton, New Hampshire.

What you’ll do:

The Front Desk Supervisor manages the activities of the resort’s front desk, including check-in and check-out, guest requests and the promotion of our in-house activities. This position trains associates,plans, assigns and directs work,addresses complaints,and resolves issues.

Your job will include:

Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.
Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.
Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.
Address guest requests, inquiries and complaints in a timely and thorough manner.
Ensure adequate staffing and scheduling in accordance with productivity guidelines.
Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.

Experience & skills you’ll need:

High school diploma, or the equivalent.
6+ months of front office experience, preferably in an RV or hotel setting.
Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
Experience using a point-of-sale computer system.
Exceptional customer service skills.
Excellent communications and problem-solving skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

About the Company

Equity LifeStyle Properties

Manufactured home and RV resort operator

Equity LifeStyle Properties is an owner and operator of manufactured-home communities, RV resorts, and campgrounds. Community and resort teams manage guest service, sales, maintenance, grounds, activities, and local operations. It provides residential sites, vacation stays, amenities, and property services across its portfolio. The scope follows Equity LifeStyle Properties and its North American property operations. Corporate, technology, finance, marketing, and portfolio functions support those locations. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Cape Coral, FL
Founded: Not listed

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