Inetum

Global IT services for digital transformation

Help Desk & Field Services - Managed Support

IT Service Desk & End User SupportPosted on Nov 9

Full-timeIndianapolis, IN, USA$5k - $5.3k /mo

About the Job

Requirements

Demonstrated experience in Tier 2 IT support.
Strong knowledge of hardware, software, and endpoint troubleshooting.
Experience with Microsoft Intune, including mobile device management, application deployment, policies, and mobile device support.
Knowledge of Microsoft 365 and Active Directory, including user, device, and access administration.
Experience imaging, configuring, and deploying notebooks and workstations.
Experience managing IT assets, inventory, and equipment lifecycles.
Knowledge of IT service management tools such as ServiceNow, Freshdesk, or similar platforms.
Experience with operating system upgrade projects and modernization of endpoint management.
Hands-on experience installing and configuring computers, printers, scanners, thin clients, peripherals, and cabling.
Customer service orientation and communication with end users.
Proactivity, organization, learning ability, troubleshooting, and problem-solving ability.
Must be located to work at the client’s on-site facilities in Indianapolis, Indiana, USA.

Responsibilities

Take ownership of Tier 2 incidents and work autonomously.
Install and configure computers, printers, scanners, thin clients, peripherals, and cabling.

Desired Qualifications

Experience with SCCM, Apple devices, and JAMF.

Job Description

El candidato ideal debe contar con:

Experiencia comprobada en Soporte de TI Nivel 2 / Tier 2.
Sólidos conocimientos en troubleshooting de hardware, software y endpoints.
Experiencia con Microsoft Intune, incluyendo MDM, implementación de aplicaciones, políticas y soporte de dispositivos móviles.
Buenos conocimientos de Microsoft 365 y Active Directory, incluyendo administración de usuarios, dispositivos y accesos.
Experiencia en imaging, configuración y deployment de notebooks y workstations.
Experiencia en gestión de activos de TI, inventario y ciclo de vida de equipos.
Conocimiento de herramientas de ITSM como ServiceNow, Freshdesk o similares.
Experiencia en proyectos de actualización de sistemas operativos y modernización de la gestión de endpoints.
Se valorará experiencia con SCCM, dispositivos Apple y JAMF.
Perfil hands-on, con experiencia en instalación y configuración de equipos, impresoras, scanners, thin clients, periféricos y cableado.
Excelente orientación al servicio al cliente, comunicación y atención al usuario final.
Persona proactiva, organizada, con buena capacidad de aprendizaje, troubleshooting y resolución de problemas.

Qualifications

En resumen: buscamos una persona técnica, práctica y orientada al usuario, con una base sólida en Microsoft 365, Active Directory, Intune, hardware deployment y endpoint management, que pueda tomar ownership de incidentes de Nivel 2 y trabajar de forma autónoma.

Additional Information

El recurso debe estar contratado en Inetum USA y debe estar localizado para trabajar en las instalaciones del cliente en Indeanapolis Indiana USA

Compensation: 5000 to 5300 (USD) (MONTHLY)

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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