Customer Service Representative
The Boyd Group
Customer Service Representative
The Boyd Group
Collision repair and auto glass network
Company: Glass America
MI Detroit - 300143Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
Job Description
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
Livonia, MI
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Take proactive actions to help your team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer facing, front line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to manage inventory levels.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto Parts and/or Dispatcher experience is highly desirable.
Must be able to complete background check/MVR and drug screening process.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Voluntary Daily Pay option available
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
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Collision repair and auto glass network
The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.
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