Human Resources Consultant
Stefanini
Human Resources Consultant
Stefanini
Global tech consulting with AI-first
Investigate and resolve cases escalated cases by Employee Service Associates and organizations regarding Human Resources benefits, services and information. Quickly and accurately resolve escalated cases in a professional, sensitive and client focused manner. Strive to achieve unparalleled customer service. Provide verbal confirmation when case is closed. Interface with internal and external personnel and organization to furnish or obtain information. Conducts research in order to resolve cases. Submit fulfillment requests. Familiarity with various HR plans, procedures and requirements including health and welfare plans, payroll procedures, retirement, leave of absence/ disability plans; HR Administration functions.
Review for accuracy and completeness
Perform data and entry changes associated with resolving cases. Identify eligibility for employee retirement benefit commencement, COBRA. Participate in new employee benefit orientation. Performa calculations related to pension, benefits. Maintain a high level of confidentiality with employee and company information. Prepare kits/ packages regarding retirement information, benefits, long term disability, new employee orientation, Perform Employee Service Associate job duties as require. Performs similar or less skilled work.
Proficient in PeopleSoft, SmartTime, Microsoft Word, E-mail. Detailed knowledge of Human Resources benefits, services and information preferred. Knowledge of office practices/procedure. Knowledge of office filling systems, and record keeping procedures. Deep expertise in one area and general knowledge of one or more of the following areas: Benefits, payroll, pension/insurance, Health Services, HR Administration and Compensation, Staffing, Training, Tuition, Relocation, Physical/ Wellness, Administration. Four years satisfactory work performance as an ESA, plus demonstrated in depth expertise in Benefits, Payroll, Pension/Insurance, Health Services, HR Administration and Compensation, Staffing, Training, Tuition, Relocation, Physical/Wellness and Administration
Required: SAP Modules
Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.
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