One year of guest service or retail experience in a fast-paced environment.
Cashier experience using a point-of-sale system.
Ability to exceed sales targets.
Ability to proactively learn product knowledge to serve as an expert to guests.
Ability to work a variety of shifts, including evenings, weekends, and holidays.
Ability to stand for extended periods, occasionally lift and carry up to 20 pounds, and work outdoors in varied weather conditions.
Responsibilities
Provide exceptional customer service and product knowledge to guests.
Work with the team to achieve sales goals.
Balance serving guests with other store tasks.
Handle cash transactions.
Replenish store displays.
Serve ice cream and fudge.
Desired Qualifications
Multilingual ability is considered an asset.
Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is looking for energetic, outgoing, retail loving, Retail Sales Associates. From creative displays, local artists, brand name outerwear and an Ice Cream & Confectionery, we are sure to have something to satisfy our guests after they have been thrilled on the Suspension Bridge, Treetops Adventure and Cliffwalk. Our retail sales team engages with guests, shares product knowledge, ensures all store displays are replenished, operates our cash desks, serves ice cream and fudge, all while having a little fun!
Who we are:
We are the number one tourist destination in Vancouver
We are passionate about creating experiences guests and team members are amazed by
We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests
What You’ll Do
Deliver exceptional customer service including providing product knowledge to our Guests,
Work as a team to achieve sales goals,
Balance serving our Guests with other tasks in the store,
Handle cash transactions
What You’ll Get
Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
30% discount off regular-priced merchandise at The Trading Post Gift Store
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin (does not apply to alcohol)
Guest passes for friends & family
Referral bonuses
Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff
Job Qualifications
You have 1-year of guest service or retail experience in a fast-paced environment
You have cashier experience with a POS system
You have a positive attitude and a strong desire to provide experiences Guests are amazed by
You have a proven ability to exceed sales targets
You proactively seek new product knowledge to serve as an expert to our Guests
You have strong communications skills, multilingual is considered an asset
You are highly collaborative and able to work in a team-oriented environment
Considerations
The ideal candidate must be available to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business. While performing the duties of this position, Team Members are required to be on their feet for extended periods of time. While our retail store is an indoor environment, we're located within the Capilano Suspension Bridge Park so you may be working outdoors in all types of weather. Occasionally, you may be required to lift and carry up to 20 lbs.
The wage for this role is $18.50 per hour.
The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.