Business Consulting - Supply Chain & Operations Manager

UKI Business Consulting - Supply Chain & Operations – Laboratory & Quality Operations Transformation, M

General Information

Location: Ireland

Available for Work Visa Sponsorship: NO

Business Area: Business Consulting

Contract Type: Full-Time – Permanent

The Team and the opportunity

At EY, we are continuing to grow our Supply Chain & Operations Consulting practice to meet increasing client demand for digital transformation across Life Sciences manufacturing, laboratory, quality, supply chain, and AI-enabled operations.

Within our Life Sciences Supply Chain Manufacturing Operations & AI Transformation Delivery team, we help pharmaceutical, biotechnology, and medical device organizations modernize laboratory and quality operations, unlock value from digital technologies, improve data quality and governance, and accelerate adoption of next-generation capabilities including AI, advanced analytics, and intelligent automation.

In addition to delivering client engagements, you will contribute to the growth of EY's Life Sciences consulting practice through business development, solution development, thought leadership, and team development activities.

As a Manager in Supply Chain Manufacturing Operations & AI Transformation Delivery, you will work with pharmaceutical, biotechnology, and medical-device organizations to transform laboratory and quality operations through process optimization, digital enablement, and AI-driven innovation.

Your key responsibilities

Competitive business today is all about making intelligent, informed choices. We are looking for an individual who is passionate about helping our clients to solve their toughest supply chain problems. 

As a Manager in Supply Chain, you will:

• Lead proposal development and contribute to account growth activities.
• Support market-facing initiatives that enhance EY's position in Life Sciences digital transformation.
• Contribute to the development of go-to-market offerings, methodologies, and reusable solution assets.
• Lead people initiatives including recruiting, development, coaching, and career progression activities.
• Contribute to the wider Supply Chain & Operations Consulting practice through operational and strategic initiatives.
• Lead client-facing laboratory, quality, and manufacturing transformation workstreams with ownership for scope, deliverables, risks, decisions, and outcomes.
• Assess current-state laboratory, quality, manufacturing, and supply chain processes to identify operational inefficiencies, compliance risks, and transformation opportunities.
• Facilitate workshops and stakeholder discussions to define business requirements, future-state operating models, process improvements, and technology strategies.
• Lead process standardization initiatives across sites, functions, and business units to improve consistency, scalability, and compliance.
• Oversee the development of process maps, business requirements, user stories, functional designs, operating procedures, and implementation documentation.
• Direct the review, rationalization, and modernization of SOPs, Work Instructions, and controlled documentation impacted by process and technology changes.
• Translate laboratory and operational requirements into master data, configuration, integration, reporting, analytics, and AI solution requirements.
• Drive requirements, design, testing, deployment, change management, and business-readiness activities across transformation programs.
• Collaborate with solution architects, implementation partners, and technology vendors to ensure proposed solutions align with business goals and operational workflows.
• Support the implementation of laboratory, quality, manufacturing, and data platforms, including LIMS, MES, QMS, ERP, and analytics solutions.
• Define master data governance requirements and support data standardization efforts across laboratory and manufacturing environments.
• Identify opportunities to leverage advanced analytics and AI capabilities to improve laboratory productivity, quality oversight, process compliance, decision-making, and operational performance.
• Ensure consideration of GxP, data integrity, electronic records, validation, and change-control requirements throughout project delivery.
• Manage workstream scope, timelines, budgets, risks, dependencies, and resource plans while providing regular updates to client and EY leadership teams.
• Develop trusted relationships with client stakeholders and act as a strategic advisor throughout the transformation journey.
• Provide coaching and guidance to engagement team members and support knowledge sharing across the practice.
• Contribute to solution asset creation, thought leadership, and the continued development of EY's Life Sciences consulting capabilities.

Skills and attributes for success

You will bring:

• Ability to develop innovative approaches to client challenges.
• Strong analytical, problem-solving, delivery management, and risk-management capabilities.
• Ability to lead and motivate cross-functional teams.
• Strong written and verbal communication skills.
• Commercial awareness and the ability to identify growth opportunities.
• Ability to balance operational detail with strategic thinking.
• Strong business process analysis and business transformation experience within Life Sciences environments.
• Deep understanding of QC laboratory operations and related quality processes.
• Experience leading large-scale process standardization and operating model transformation initiatives.
• Expertise in requirements gathering, process design, and future-state operating model development.
• Strong knowledge of SOPs, Work Instructions, controlled documentation, and quality management practices.
• Ability to translate operational challenges into scalable technology, process, master data, and reporting solutions.
• Strong stakeholder management and executive communication capabilities.
• Experience facilitating decision-making across complex, cross-functional stakeholder groups.
• Understanding of data, analytics, and AI opportunities within laboratory, quality, and manufacturing operations.
• Ability to lead global and geographically dispersed teams across multiple regions and time zones.

To qualify for the role, you must have

• A bachelor's degree in Life Sciences, Engineering, Biotechnology, Chemistry, Supply Chain, Information Systems, Business, or a related discipline.
• At least 7 years of relevant experience in Life Sciences operations, laboratory informatics, quality operations, business process transformation, digital transformation, technology consulting, or a related field.
• Prior experience in consulting roles, leading client-facing transformation or system implementation workstreams from design through deployment.
• Experience working within pharmaceutical, biotechnology, medical-device, or comparably regulated environments.
• Experience leading workshops, requirements gathering activities, and future-state process design efforts.
• Experience managing cross-functional teams comprising business stakeholders, technology teams, and implementation partners.
• Strong understanding of regulated environments, including GxP, data integrity, validation, and quality requirements.
• Experience developing executive-level communications, transformation roadmaps, and business cases.
• Ability to travel as needed based on business and role requirements.

Ideally, you will also have

• Experience with Veeva LIMS, LabWare, LabVantage, or other laboratory informatics platforms.
• Experience leading LIMS, laboratory digital transformation, or quality transformation programs.
• Experience with MES, ERP, QMS, manufacturing data platforms, and enterprise integrations.
• Knowledge of master data design, governance, and operating models.
• Experience supporting global template design and multi-site deployments.
• Experience with analytics, artificial intelligence, machine learning, or digital innovation programs supporting laboratory and manufacturing operations.
• Familiarity with computer system validation (CSV), Computer Software Assurance (CSA), and risk-based validation approaches.
• Experience managing system integrators, technology vendors, and external delivery partners.
• Relevant certifications in project management, Agile delivery, quality management, data, cloud technologies, or Life Sciences systems.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.