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Accor

Global hotel management, franchising, loyalty programs

Operations Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Requirements

  • A degree in Administration, Hotel Management, or a related field is required.
  • A master's degree, postgraduate studies, or specialization in Hotel Management or Operations is required.
  • Advanced English is required.
  • Advanced proficiency with hotel management systems, including Opera, is required.
  • Advanced proficiency in Microsoft Office is required.
  • Ten to twelve years of experience in Operations Supervisor or Operations Manager positions is required.

Responsibilities

  • Lead hotel operations and coordinate with Food and Beverage, Kitchen, Maintenance, Sales, Security, and other areas to ensure proper hotel operations, guest satisfaction, and compliance with brand quality standards.
  • Plan, direct, and supervise the activities of Reception, Housekeeping, Laundry, Gym, and Cleaning.
  • Establish and implement operating procedures and standards to ensure an exceptional guest experience.
  • Monitor operational area performance indicators, identify improvement opportunities, and design action plans.
  • Manage operating budgets, optimize available resources, and control costs.
  • Coordinate with Sales, Food and Beverage, Maintenance, Control and Monitoring, Kitchen, and other departments to ensure integrated and efficient service.
  • Lead and develop the operations team, fostering a positive work environment aligned with organizational values.
  • Manage headcount for assigned subareas, validate schedule compliance, control overtime, and prevent team contingencies.
  • Oversee the handling of guest complaints and suggestions, ensuring prompt and effective resolution.
  • Develop performance indicators to support appropriate staff performance evaluation.
  • Implement strategies to improve profitability without affecting service quality.
  • Manage daily briefings with Operations, Food and Beverage, and other involved subareas for effective day-to-day hotel management.
  • Ensure compliance with legal regulations, safety and hygiene standards, and internal policies.
  • Participate in strategic meetings with senior management, providing operational insights and supporting decision-making.

Desired Qualifications

  • Additional languages such as French, German, or Portuguese are desirable.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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