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General Dynamics Information Technology

Builds and runs technology for government agencies

Scientific Instrumentation Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-time$107.7k - $143.8k

About the Job

Requirements

  • A bachelor's degree in engineering, computer science, information systems, biomedical engineering, or a related field, and at least 5 years of related experience.
  • Experience supporting scientific instruments, laboratory systems, or instrument-connected computing environments.
  • Experience troubleshooting Windows and/or Linux workstations and scientific application software.
  • Ability to work effectively with scientists, vendors, and cross-functional technical teams.
  • Strong documentation, problem-solving, and communication skills.
  • Experience in a customer-facing or service-oriented technical support role.

Responsibilities

  • Support the deployment, integration, troubleshooting, and lifecycle management of scientific instruments and their connected computing systems.
  • Partner with researchers and laboratory staff to understand instrument workflows, operational requirements, and support needs.
  • Coordinate with vendors, facilities, cybersecurity, and IT teams to support instrument installation, upgrades, and issue resolution.
  • Troubleshoot instrument-connected workstations, software, data transfer paths, and peripheral systems.
  • Help maintain documentation, inventories, and support procedures for scientific instrumentation environments.
  • Assist with operating system support, software compatibility, patch coordination, and endpoint considerations for laboratory systems.
  • Provide user support and guidance for instrument-related computing workflows and data handling processes.
  • Identify opportunities to improve reliability, support processes, and user experience across instrumentation services.

Desired Qualifications

  • Familiarity with laboratory instrumentation environments and research data workflows.
  • Experience with networking, endpoint support, and system integration in laboratory settings.
  • Understanding of security and operational considerations for instrument-connected systems.
  • Ability to manage multiple priorities across a diverse instrument support portfolio.
  • A collaborative, service-oriented mindset with a focus on enabling research outcomes.

About the Company

General Dynamics Information Technology

Builds and runs technology for government agencies

GDIT builds and runs technology systems for U.S. government agencies, including defense, intelligence and civilian organizations. Its work spans cloud infrastructure, cybersecurity and software development, with tools tailored to sensitive missions and large agency operations. The company combines its own reusable technology solutions with commercial products, then earns revenue through contracts to design, integrate, modernize and operate customer systems, including support for both classified and unclassified networks. It also supplies technical expertise and daily operational support, and is a business unit of General Dynamics headquartered in Falls Church, Virginia.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Falls Church, VA
Founded
1999

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