Quality Control Analyst
About the job
- Strong written and verbal proficiency in English.
- Demonstrated adeptness in using AI-powered language translation tools to support multilingual content review and quality assurance.
- Strong attention to detail, with the ability to identify errors in product information, images, categorization, grammar, spelling, and translations.
- Ensure every catalog detail, including product images, categorization, content, grammar, and spelling, meets the quality standards specified in the e-Production guidelines.
- Complete multiple checks on product category, images, content accuracy, product attributes, grammar, and spelling before approving products to go live on the website as the final stage of Quality Control.
- Conduct post-quality checks on the live website to identify and address errors.
- Escalate quality concerns, recurring errors, or discrepancies to the appropriate stakeholders.
- Maintain accuracy while meeting daily productivity and turnaround-time targets.
- Follow established workflows, quality guidelines, and process updates.
- Use AI language translation tools to support translation review, content validation, and language-quality checks, ensuring the final output is accurate, natural, and aligned with brand and e-Production guidelines.
About the company
Zalora is an online fashion retailer in Southeast Asia that uses a marketplace model to offer a large product range from local and international brands. It earns revenue by taking a commission on each sale of items like clothing, footwear, accessories, and beauty products, without holding significant inventory. The platform competes by focusing on fashion and lifestyle, curating over 50,000 items and providing features such as trend updates and style edits to help shoppers discover products. By targeting young, tech-savvy consumers and niche markets (e.g., modest wear, plus sizes) and running promotions for first-time subscribers, Zalora aims to attract and retain customers in a competitive e-commerce space.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$58.6M
Headquarters
Singapore, Singapore
Founded
2012
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Simplify's Take
What believers are saying
- The March 2026 masterbrand launch strengthens partnerships and refreshes customer acquisition.
- ZALORA’s AI chatbot lifted Singapore and Hong Kong satisfaction 20% year-on-year.
- Grab PayLater on ZALORA reduces checkout friction and expands basket sizes.
What critics are saying
- ZALORA cut 100 Southeast Asian jobs in April 2025, signaling fragile profitability.
- GFG reported H1 2026 revenue down 3.5%, pressuring ZALORA’s growth engine.
- Shopee, Lazada, and fast-fashion rivals compress margins and weaken ZALORA’s category moat.
What makes ZALORA Group unique
- ZALORA launched ‘Got You Looking’ on February 20, 2026, sharpening its masterbrand.
- Its six-market footprint spans Singapore, Malaysia, Hong Kong, Philippines, Indonesia, and Taiwan.
- ZALORA combines fashion retail with omnichannel experiments like The Terminal and 1SS fulfillment.
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Benefits
- Hybrid Work Options