Technical Support Engineer
About the job
- A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone, email, and chat.
- Practical experience with public cloud providers such as GCP, Azure, OCI, or AWS.
- Solid understanding of storage and networking infrastructure, Windows and Linux file services (such as NFS and CIFS/SMB), compute, storage, networking, and debugging tools, including troubleshooting thereof.
- Experience in networking and storage, especially in cloud-based or distributed storage systems.
- Experience troubleshooting complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration.
- Strong command of written and spoken English.
- Interpersonal communication and customer service skills to work successfully with Tier 1 Cloud partners in high-stress or ambiguous situations.
- Aptitude for learning new technologies and understanding how to use them in a customer-facing environment.
- At least 3 years of experience in data management systems and storage platforms for managing and storing data across various workloads and environments, such as ONTAP or similar systems.
- Typically, 5–8 years of related experience with a bachelor's degree, or 3–5 years with a master's degree, or an equivalent combination of applicable education, training, certifications, and relevant years of professional industry experience.
- Operational expertise with hyperscaler cloud platforms, including AWS, Azure, GCP, or OCI.
- Ability to follow standard engineering principles and practices.
- Experience working with enterprise customers globally.
- Willingness to work after hours as needed and handle weekend on-call functions.
- Candidates must be located in or willing to relocate to Raleigh, North Carolina, or Wichita, Kansas; relocation is at the candidate's own expense.
- Deliver solutions to partner escalations through email, phone, and chat, and meet priority-based service-level agreements.
- Diagnose, troubleshoot, and debug complex software, file system, or network systems in an enterprise-class cloud-native storage environment.
- Report design, reliability, maintenance problems, and bugs to engineering teams.
- Drive issue mitigation with the Tier 1 Cloud partner and deliver workarounds or solutions.
- Train the Tier 1 Cloud partner.
- Enhance team processes and workflows based on data analysis.
- Provide after-hours and weekend on-call coverage as needed.
About the company
Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.
Company Size
51-200
Company Stage
Acquired
Total Funding
$53.2M
Headquarters
Tel Aviv-Yafo, Israel
Founded
2015
Get referred to NetApp
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q4 FY2026 revenue hit $1.95 billion, up 12% year over year.
- NetApp raised FY2027 revenue guidance to $7.325-$7.575 billion after strong Q1 demand.
- Management reported more than 1,100 AI-specific deals in FY2026, with 350 more last quarter.
What critics are saying
- Flexera closed Spot's acquisition on March 3, 2025, shrinking NetApp's CloudOps scope.
- NetApp disclosed a May 20, 2026 WARN notice cutting 77 San Jose jobs.
- Pure Storage, Dell, and HPE are attacking AI storage wins aggressively through 2026.
What makes NetApp unique
- NetApp's ONTAP and all-flash arrays anchor its hybrid-cloud storage platform.
- FY2026 public cloud revenue reached $182 million, extending Cloud Volumes differentiation.
- AI-focused EF50 and EF80 target high-throughput workloads that protect GPU utilization.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Phone/Internet Stipend
- Gym Membership
- Parental Leave
- Flexible Work Hours