Full-Time

Staff Software Engineer

Community Support Engineering

Airbnb

Airbnb

10,001+ employees

Online marketplace for lodging and experiences

Compensation Overview

$204k - $255k/yr

+ Bonus + Equity

Company Historically Provides H1B Sponsorship

Remote in USA

Remote

Remote eligible; must reside in a state where Airbnb, Inc. has a registered entity.

Bachelor's, Master's, PhD

Category
Software Engineering
Required Skills
LLM
RAG

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Requirements
  • 9+ years of software development experience in service-oriented architectures and backend development
  • Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture
  • Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios
  • Expertise of RAG patterns, memory routing, and agent planning
  • Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience
  • Excellent collaboration and communication skills to work effectively across teams and domains
  • Passion for agile development, system optimization, and team productivity enhancements
  • Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience
Responsibilities
  • Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities
  • Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management, ensuring high availability, correctness, and scalability across millions of daily support interactions
  • Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system
  • Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience
  • Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making
  • Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up
  • Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences
  • Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment
  • Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow
  • Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts
  • Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track
  • Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows
  • Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations

Airbnb operates an online marketplace that connects travelers with lodging and experiences hosted by local people. Hosts list properties—from single rooms to entire homes—and guests can book stays or curated experiences through the platform. The service works on a commission model: Airbnb earns a percentage of each booking made on its site. The platform supports a global network of hosts and guests, aiming to make travel more local and authentic. It differentiates itself by offering millions of hosts and experiences worldwide, creating a broad one-stop marketplace where travelers can find unique stays and activities in nearly every country. The goal is to enable people to monetize their spaces and passions while giving travelers access to diverse, authentic travel options.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2007

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 17% to $3.6 billion, beating expectations on August 6.
  • AI assistant now resolves nearly 45% of support issues without human agents.
  • Airbnb raised 2026 guidance to at least mid-teens revenue growth and 35.5% EBITDA margin.

What critics are saying

  • New York City found 27% of approved listings illegal in April 2026.
  • Spain’s consumer ministry fined Airbnb €64 million in 2025 for unregistered ads.
  • Barcelona’s tourist-license ban through November 2028 threatens Airbnb’s European supply base.

What makes Airbnb unique

  • Airbnb’s 5 million hosts and 220-country supply network remain difficult to replicate.
  • Brian Chesky’s August 2026 AI rebuild cut concept-to-launch time 60%.
  • The platform is evolving into a one-stop travel app with hotels and services.

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Benefits

Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

3%
Yahoo Finance
Aug 22nd, 2026
Airbnb downgraded to Reduce despite hitting four-year high of $184 after strong Q2

Airbnb hit a four-year high near $184 after reporting strong Q2 results on 6 August 2026, with revenue rising 17% to $3.6 billion and net income of $816 million. The company raised full-year guidance on revenue and margins. On 11 August, Phillip Securities downgraded the stock to Reduce despite raising its price target to $158, citing valuation concerns. Airbnb trades at 30.9 times forward earnings, compared to roughly 20 times for Booking Holdings and 17 times for Expedia. AI improvements drove tangible results, with an AI assistant resolving 45% of support issues and customer support costs per booking falling 16%. However, the analyst noted these gains are now priced in, with 87 funds holding positions in Q1 2026 and short interest at just 3.39%.

Yahoo Finance
Aug 21st, 2026
Airbnb hits 4-year high with raised forecast while Booking Holdings cuts outlook

Airbnb shares hit a four-year high on 7 August after the company raised its full-year revenue forecast. The firm credited artificial intelligence for cutting costs and accelerating feature development. Airbnb now expects 2026 revenue to grow at least in the mid-teens percentage, up from an earlier low- to mid-teens forecast. Second-quarter revenue reached $3.61 billion, up 17% and beating Wall Street's $3.57 billion estimate. CEO Brian Chesky highlighted a 16% drop in customer support costs per booking. Meanwhile, competitor Booking Holdings beat second-quarter estimates on 4 August but trimmed its full-year gross bookings forecast to high-single-digit growth. The company blamed reduced Middle East travel and higher airfares for the adjustment.

Kibbo
Aug 20th, 2026
European Regulation of vacation rentals: landlord penalties for illegal tourist lets and guest refund rights.

European Regulation of vacation rentals: landlord penalties for illegal tourist lets and guest refund rights. Barcelona, Paris, and Amsterdam have all dramatically tightened control over tourist apartments - landlord fines can reach six-figure sums, and that can translate directly into your right to a refund. Spain: mandatory registration number on every listing since July 2025. Since July 1, 2025, Spain has required every short-term rental advertised on any platform to display a national registration number (NRA), under Royal Decree 1312/2024. Platforms are required to remove any listing missing that number within 48 hours. Barcelona represents the strictest case in the country: the city council will not renew any of its 10,101 existing tourist apartment licenses when they expire in November 2028 - a decision upheld by Spain's Constitutional Court in March 2025 - with the stated goal of returning those units to the residential housing market. Operators renting without a license face penalties that, in the most serious confirmed Barcelona cases, have reached as high as €600,000. Separately from fines against individual operators, Spain's own consumer affairs ministry fined Airbnb €64 million over advertisements that failed to comply with applicable regulations. France: night caps and national registration. Law No. 2024-1039 requires every tourist rental to be registered through a national online portal, and requires proof of primary-residence status to qualify for certain allowances. From 2025, French municipalities can reduce the annual rental cap from 120 to 90 nights, and fines for non-compliance can reach €15,000 per violation, with higher figures for more serious infractions depending on the specific type of violation. Paris is additionally building a national registry cross-referenced against other municipal databases specifically to detect undeclared listings. Netherlands (Amsterdam): night caps, not just registration. Amsterdam caps tourist rental of a primary residence at 30 nights per year, with proposals to reduce that cap to 15 nights in certain zones starting April 2026, subject to council approval. The city combines mandatory digital registration with in-person inspections to catch undeclared rentals. The piece that genuinely is eu-level: Regulation 2024/1028. Unlike the specific registration rules and penalty amounts - which are set by each country or even each city individually - there is one genuinely EU-level instrument in this space: Regulation (EU) 2024/1028, which harmonizes data collection and sharing on short-term rental services between platforms and public authorities across all 27 member states, taking effect May 20, 2026. This doesn't create a single EU-wide night cap or penalty - cities and countries still decide that on their own - but it does require platforms to share data in a standardized way with authorities in any member state, which meaningfully improves detection of undeclared listings across borders. What refund rights a guest has if a booking turns out to be unregistered. If you book accommodation that turns out to be an unregistered or illegal short-term rental, and the booking is cancelled or the stay can't go ahead because of that, you generally retain the right to a full refund from the platform or host - the fact that the host operated illegally doesn't shift that financial risk onto the guest. If the platform resists issuing a refund, the escalation path runs through the platform itself first, then the relevant national consumer authority if there's no satisfactory response. What this means practically. * Before booking a vacation rental in a major European city, check whether the listing displays a visible registration number - its absence is a genuine warning sign, not just a bureaucratic detail. * If your booking is cancelled because of the host's regulatory noncompliance, you're generally entitled to a refund - don't assume you simply lose the money. * Penalty amounts and night caps change frequently and vary significantly by city - confirm the current rules for your specific destination rather than assuming another country's figures apply. Related kibbo tools. Sources. * AirROI - EU Short-Term Rental Regulations 2026. airroi.com * AirROI - Spain's €64M Airbnb Fine. airroi.com

Yahoo Finance
Aug 15th, 2026
Airbnb sees revenue surge past $3.6B as AI-powered improvements boost guest conversion and first-time bookings

Airbnb reported strong second-quarter results, with revenue of $3.61 billion, beating analyst estimates of $3.58 billion and marking 16.5% year-on-year growth. Adjusted EBITDA reached $1.26 billion, exceeding expectations of $1.23 billion, whilst operating margin improved to 21% from 19.8% last year. CEO Brian Chesky attributed the performance to product improvements powered by artificial intelligence. Guest conversion rates increased due to streamlined search and booking processes, whilst first-time booker growth hit a four-year high. During the earnings call, analysts questioned the company's hotel initiative, AI-powered search rollout, and plans to become a comprehensive travel platform. Chesky confirmed hotel supply is growing rapidly and stated the company aims to be a one-stop travel shop, though near-term mergers and acquisitions are not considered critical.

Yahoo Finance
Aug 12th, 2026
Airbnb vs. Roblox: which stock is the better buy in 2026?

Airbnb and Roblox represent contrasting investment opportunities in the digital platform space, with one focused on travel and the other on gaming and social interaction. Airbnb generated nearly $12.2 billion in revenue for FY 2025, growing 10.3% year-over-year. The company reported net income of close to $2.5 billion, maintaining a healthy net margin of roughly 20.5%. Free cash flow reached nearly $4.6 billion, though stock-based compensation represented roughly 34.3% of operating cash flow. The debt-to-equity ratio stood at approximately 0.3x. Roblox achieved revenue of nearly $4.9 billion in FY 2025, growing 35.8% year-over-year. However, the company reported a net loss of approximately $1.1 billion, resulting in a net margin of roughly -21.8%. Customer concentration poses risks, with Apple accounting for nearly 29% of revenue and Alphabet about 15%.