Health Insurance Claims Specialist
Prosper Infusion
Health Insurance Claims Specialist
Prosper Infusion
Home IV therapy and pharmacy services
Delivering personalized, in-home care to patients with rare diseases across Florida.
Prosper Infusion is a specialized home infusion pharmacy focused on bringing high-quality therapies directly to patients—removing the burden of traveling to infusion centers and elevating the standard of care through a concierge-level experience.
This position reports to the Billing Manager and is essential to ensuring our services are reimbursed accurately. Insurance companies frequently deny or underpay claims—your role is to dig into the details, challenge discrepancies, and drive appropriate payment.
On-site only (Monday–Friday, 8:30 AM – 5:00 PM)
Must be comfortable working independently, including times when you may be the only team member in the office
If you’re seeking a remote role, this position will not be a fit
Contact insurance companies to investigate denied or underpaid claims and work toward resolution
Track and manage a pipeline of claims, ensuring all required documentation is complete and up to date
Partner with internal teams to support patient care and resolve billing issues efficiently
Communicate professionally and confidently with insurance representatives and team members
Take ownership of claim outcomes, including escalating issues when needed
Ask questions and think critically to uncover the root cause of payment issues
Bachelor’s degree preferred, but not required
At least 1 year of experience in healthcare or an office-based role
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Detail-oriented with strong problem-solving skills
Ability to manage multiple priorities and follow up consistently
You’re persistent, resourceful, and comfortable pushing for answers. You don’t accept vague responses, and you’re confident navigating conversations with insurance companies to get results. You take ownership of your work and thrive in a role where follow-through and accountability matter.
Home IV therapy and pharmacy services
Prosper Infusion provides home IV therapy and retail pharmacy services in Florida, including sterile compounding, specialty pharmacy, and coordinated medical, pharmacy, and nursing home care. It delivers medications, equipment, and supplies to patients’ homes with flexible scheduling and nighttime delivery, and handles benefits verification, eligibility checks, and financial navigation to speed access. The company supports patient education through an online program and clinician-led training, and is accredited by ACHC and URAC. Its goal is to improve access to high-quality infusion therapies by delivering comprehensive, patient-centered care directly to patients’ homes, differentiating itself with integrated home services and payer navigation.
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