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Box

Builds secure content software for businesses

Senior Technical Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeJapanNo salary listed

About the Job

Requirements

  • Have experience implementing REST APIs, software development kits, OAuth, SAML, and SaaS integrations, and be able to write and test code in at least one language such as JavaScript, Python, or Java.
  • Have at least 5 years of practical experience as a senior solutions engineer or solutions architect at a SaaS vendor, or in a cloud or digital transformation division of a large systems integrator.
  • Have deep expertise in a technical area such as single sign-on integration, data migration, or integration with Salesforce, ServiceNow, Databricks, or Snowflake, and be able to propose solutions combining it with Box.
  • Be able to proactively identify customers' latent challenges and propose solutions, and persist through difficult situations to complete engagements while encouraging the team.
  • Use AI development environments such as BoxAI, Cursor, Claude Code, or GPT Enterprise to improve efficiency and quality.
  • Be able to facilitate discussions in Japanese with stakeholders ranging from executives to technical staff.
  • Have the ability to collaborate in English with global product teams and technical documentation.
  • Be proficient in industry-specific requirements such as security standards, compliance, or data governance in finance, healthcare, or manufacturing (welcomed).

Responsibilities

  • Analyze business and technical challenges spanning multiple customer departments, then design and implement practical solutions integrating the Box Platform with external SaaS products such as Salesforce, ServiceNow, Databricks, and Snowflake.
  • Independently lead technology engagements including single sign-on integration, data migration using Shuttle, investigation and analysis of internal Box data, custom application development on the Platform, and quality assurance; define project goals, design, scope, deliverables, schedule, and risks, and drive the work through completion.
  • Lead requirements definition, reporting, and incident response with stakeholders ranging from customer executives to technical staff; resolve technical concerns and support expanded use of Box.
  • Track developments in BoxAI, retrieval-augmented generation (RAG), agentic RAG, and AI coding, share examples combining these technologies with Box products internally and externally, and raise the organization's technical capability.
  • Convey customer feedback to the product organization to influence the product roadmap, and initiate and drive internal tool development and operational efficiency projects.
  • Work in the office at least three days per week.

Desired Qualifications

  • Knowledge of retrieval-augmented generation (RAG), agentic RAG, or AI coding.
  • Ability to collaborate in English with global product teams and technical documentation.
  • Industry-specific expertise in finance, healthcare, or manufacturing requirements, including security standards, compliance, or data governance.

About the Company

Box

Builds secure content software for businesses

Box builds cloud software for businesses and public agencies to manage documents and other business files, with tools for secure collaboration throughout their lifecycle. Its content platform brings file sharing, document approvals and electronic signatures into one place, so teams work with a shared set of files. Users access content through web, desktop and mobile apps, while administrators control permissions and retention rules. Box AI searches and summarizes business documents, and the company sells subscriptions priced by user alongside premium features and consulting services. Founded in 2005, Box is headquartered in Redwood City, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Redwood City, CA
Founded
2005

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