Guest Services Ambassador

“We Unite fans by Always Delivering Best-In-Class Experiences.”

The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions.

Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart.  We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.

Positions start at $16 per hour and vary throughout each event.  Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. * A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership. *

 If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!

Essential Functions:

• ​Greet and welcome guests as they enter Huntington Bank Field.

• Provide excellent customer service to enhance the fan experience.

• Proactively assist guests with any questions or concerns they may have.

• Understand and enforce all Huntington Bank Field policies and procedures.

• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.

• Ability to verify tickets and help with wayfinding in and around the venue.

• Assist with escorting fans throughout the venue in wheelchairs.

• Ability to work in crowded and tight spaces.  Such as elevators, congested concourses, seating bowl etc.

• Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.

• Report all incidents to Team Leaders.

• Thank guests for attending as they leave.

Qualifications: 

• Excellent interpersonal and communication skills with a guest-first mindset. 

• Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.   

• Physically able to stand for extended periods and navigate stairs throughout the venue. 

• Ability to lift up to 50 lbs. 

• Comfortable working in all weather conditions including outdoors. 

• Reliable transportation to and from Huntington Bank Field. 

• Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games. 

• Ability to successfully pass a criminal background check and drug screening. 

• Must be at least 18 years of age. 

Perks: 

• 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only). 

• Free Event Day parking as well as free major event day meals are provided. 

• Performance based incentive programs.