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Ethos Veterinary Health

Specialty and emergency veterinary network

Client Care Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSan Diego, CA, USA$28.50 - $34 /hrIn-person

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Ability to develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees' concerns.
  • Effective communication skills and ability to multitask and prioritize.
  • Ability to recognize client-related cases where protocol does not apply and seek guidance.

Responsibilities

  • Welcome clients in a friendly, helpful, and compassionate manner.
  • Prepare and review documents and medical records accurately and completely.
  • Educate and advise clients regarding hospital services and practices.
  • Process appointments, emergencies, and client requests while ensuring high-quality care and client satisfaction.
  • Process admissions and discharges accurately and schedule follow-up appointments as necessary.
  • Process invoices and payments accurately.
  • Update and maintain client and pet records and files in accordance with hospital legal requirements.
  • Assist with other administrative duties as required.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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