Scheduling Advocate

Job Details

The Scheduling Advocate is a Jefferson Health-funded, community-embedded role based at the Jaisohn Center, designed to improve access, coordination, and continuity of care. This position serves as a trusted bridge between Jaisohn Center, the community and Jefferson Health, helping create a seamless, culturally responsive patient experience across the full care journey—from entry into the healthcare system through follow-up care. The role also supports community events, outreach activities, and partnership-building efforts that strengthen Jefferson Health's visibility and connection with the Jaisohn Center
patient community and broader Montgomery and Bucks County markets.

Job Description

• Serves as a primary point of contact for individuals seeking access to Jefferson Health services. Facilitates scheduling for primary care, specialty services, diagnostics, screenings, and follow-up care. Guides patients through referrals, insurance navigation, financial assistance programs, and required documentation. Identifies and addresses barriers to care, including language, transportation, health literacy, and social determinants of health. Provides proactive outreach and follow-up to support appointment completion and continuity of care.
• Delivers culturally and linguistically appropriate education, navigation, and support, particularly for Korean-speaking patients. Builds trusted relationships with patients, families, and community members through consistent engagement. Empowers individuals to participate actively in their healthcare journey through education and coaching. Provides informal support, guidance, and advocacy to help patients navigate complex healthcare systems.
• Represents Jefferson Health at community events, health fairs, screenings, and educational programs hosted through and in partnership with the Jaisohn Center. Supports planning and execution of community-based initiatives that promote preventive care and awareness of available services. Partners with Jaisohn Center leadership and community stakeholders to expand access and strengthen engagement. Identifies opportunities to grow Jefferson Health’s presence within the Korean community and increase access to services.
• Embedded in the Jaisohn center daily operations and builds relationships with their clinical, operational, and leadership team. Collaborates with Jaisohn Community Health Workers and Social services teams and Jefferson physicians, care teams, social workers, interpreters, and program leadership to coordinate care. Communicates patient needs, barriers, and follow-up requirements across the care continuum. Connects patients to internal programs and appropriate community-based resources. Supports continuity across care settings, ensuring a seamless experience from community to clinical care and back.
• Document patient interactions, referrals, outcomes, and outreach activities. Track key metrics such as new patient conversion, appointment completion, and follow-up adherence. Participate in program evaluation, reporting, and process improvement initiatives. Support development of workflows, educational materials, and community engagement strategies.
• Drives growth of net-new patients into Jefferson Health through a trusted community access point. Improves patient experience and continuity of care across the continuum. Strengthens Jefferson Health’s partnership with the Jaisohn Center and the Korean community. Supports health equity and access goals while expanding community presence and service utilization.

Education:

• High School Diploma - required
• Bachelor's Degree preferred

Experience:

• Experience in patient navigation, community health work, outreach, healthcare access, or social services preferred.
• 1 year Health industry/practice experience
• 1 year Experience with hospital registration systems, such as Epic
• Bilingual Korean/English strongly preferred, or experience working with Korean-speaking populations.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Abington Memorial Hospital

Primary Location Address

100 Medical Campus Drive, Lansdale, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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