Supervisor - Warehouse Operations

Summary of Role

The Supervisor, Warehouse Operations is responsible for leading day-to-day warehouse activities, ensuring efficient execution across receiving, storage, inventory control, picking, packing, and shipping operations. This position supervises a team of 3-5 employees, establishes operational priorities, coordinates workflow, maintains inventory accuracy, and drives continuous process improvement. The role requires strong leadership, advanced customer service skills, and effective communication with internal stakeholders to ensure service excellence and operational continuity. The supervisor will also provide remote support for facility alarm systems on a 24/7 on-call basis and oversee temperature monitoring and compliance within warehouse areas.

Responsibilities

Lead and coordinate daily warehouse operations, including receiving, storage, inventory management, picking, packing, and shipping activities.

Supervise, coach, and develop a team of 3-5 warehouse employees to ensure productivity, engagement, and performance goals are achieved.

Establish operational priorities and allocate resources to meet business and customer requirements.

Standardize warehouse procedures to improve consistency, efficiency, and compliance across operations.

Monitor inventory movements and reconcile inventory transactions to maintain stock accuracy and traceability.

Coordinate inbound and outbound activities to ensure timely order fulfillment and shipment execution.

Analyze operational workflows and capacity requirements, identifying constraints and recommending improvements.

Communicate effectively with internal stakeholders regarding inventory availability, order status, and operational needs.

Prepare and present operational reports, trend analyses, and performance recommendations to support decision-making.

Implement process improvements and system enhancements within established guidelines.

Ensure compliance with safety, quality, and operational procedures.

Oversee temperature control requirements and monitor warehouse areas to maintain operational standards and product integrity.

Provide remote after-hours support for alarm systems and critical warehouse situations as part of a 24/7 on-call rotation.

Shift and Location

This position is based onsite in Mexico, in our offices in Gustavo Baz.

The standard schedule is Monday through Friday, either 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, depending on operational needs.

The role requires periodic availability outside regular business hours to provide remote support for alarm systems and facility-related incidents.

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Education

Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Pharmacy, or a related field required.

Equivalent combination of education and relevant experience may be considered.

Certifications

Project Management Professional (PMP) certification or equivalent preferred.

Supply Chain or Logistics certifications are a plus.

Work Experience

Minimum of 2 years of experience in warehouse operations, distribution, logistics, inventory control, shipping, receiving, or material handling required.

Experience supervising or coordinating operational teams required.

Experience in pharmaceutical warehouse operations is preferred; however, candidates from other regulated or fast-paced warehouse environments will also be considered.

Proven experience managing operational priorities, inventory accuracy, workflow coordination, and customer service activities.

Experience with process improvement initiatives and warehouse performance optimization preferred.

Skills and Knowledge

Strong leadership and team coordination abilities.

Advanced customer service orientation with a proactive and solution-focused mindset.

Excellent verbal and written communication skills.

Ability to prioritize tasks and manage multiple operational activities simultaneously.

Knowledge of warehouse operations, inventory management, receiving, shipping, and distribution processes.

Strong analytical and problem-solving skills.

Experience using email, reporting tools, and warehouse management systems (WMS).

Ability to analyze operational data and make recommendations for improvement.

Strong organizational and time management skills.

Intermediate to advanced English proficiency required.

Proficient in Microsoft Office applications, particularly Excel and Outlook.

Work Environment

Fast-paced warehouse and distribution environment.

Frequent interaction with warehouse personnel, logistics teams, customer service groups, and business stakeholders.

Requires monitoring of temperature-controlled environments and adherence to operational compliance standards.

May require occasional support outside normal business hours for alarm monitoring and operational incidents.

Combination of administrative, supervisory, and operational oversight responsibilities within the warehouse setting.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Mexico S.A. de C.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned