MyMichigan Health

Boutique insurance agency for employee benefits

Senior Office Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeAlma, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Completion of an accredited medical terminology course or medical terminology knowledge normally acquired through at least one year of experience in a medical center office setting is required.
At least six months of experience in a health care facility is required.
General clerical skills and the ability to operate standard office equipment are required, including computer proficiency with Microsoft Office, Excel, Word, and Microsoft Windows.
The ability to communicate effectively in person and by telephone is required.
Employees must demonstrate competency in Microsoft Windows and may be required to participate in further learning opportunities offered by the organization.
The employee must be able to wear required personal protective equipment, including latex materials or an appropriate substitute.
The employee must be able to move freely around the facility, with or without an assistive device, and perform the functions of the job.
The employee must have sufficient vision and hearing, with or without assistive devices.
The employee must be able to sit, stand, and walk for long periods, and may need to stoop, kneel, or crouch frequently.
The employee must follow bloodborne pathogen and tuberculosis testing requirements.
The employee must be able to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
The employee must have the dexterity to handle, reach, grasp, finger, and feel, potentially repetitively or frequently.
The role has a sedentary physical demand level and requires occasional lifting or carrying of 0–10 pounds.
A Basic Life Support credential from the American Heart Association is required within one month of hire or transfer.

Responsibilities

Perform patient registration, including insurance verification, pre-certification, and obtaining signatures and authorizations for billing and release of medical information according to established procedures.
Provide customer service to patients and referring physician offices in person and by phone, including greeting patients, providing updated wait times, addressing scheduling and registration issues, and following scheduling guidelines to support smooth patient flow.
Perform office operations, including chart filing, typing, clerical duties, and obtaining or transferring patient information.
Provide education and training to physician offices and patient service specialists on scheduling, registration, and insurance-related issues involving department orders.
Follow up on rejected coding issues and resubmit documentation to the health information system.
Serve as the infusion center building's safety point person by monitoring hand-hygiene compliance and temperature logs, and following up on maintenance or biomedical issues.
Operate a computer using Microsoft Office applications, including Word and Excel, as well as systems required for scheduling, registration, and insurance verification.
Maintain stock for the Infusion Center.
Assist nurses and patient service specialists with transporting and lifting patients, filing, secretarial work, patient registration and scheduling, and other general duties as requested.
Serve as the order liaison for new orders presented to the Infusion Center, including verifying insurance, contacting physician offices for additional payer-required medical-necessity information, obtaining prior authorizations, and referring patients to medical social workers or financial counselors when needed.
Identify physician offices that may need additional education and follow up with office managers to ensure they understand the ordering process and the information required to provide services to patients.
Lead the Infusion Center front-office area by bringing issues to the nursing supervisor's attention and covering sick and vacation time for the full-time patient service specialist or another senior office assistant.
Train newly hired patient service specialists and senior office assistants for the Infusion Center.
Monitor quality initiatives, including hand hygiene and temperature-log compliance, and follow up on maintenance or biomedical issues.

Summary

The Sr. Office Assistant (SOA) in the Infusion Center Department must be able to assist the nurses and patient service specialist in transporting/lifting of patients, filing, secretarial work, registration and scheduling of patients, and other general duties as requested. The SOA will serve as the “order liaison” for any new orders presented to the Infusion Center. Responsibilities for this role include insurance verification, follow up with physician offices if additional information is required by the payer for medical necessity verification, obtaining prior authorizations, and referring patients if needed to the medical social worker and financial counselors. The order liaison will identify physician offices that may be in need of additional education and follow through with the office managers to insure they understand the ordering process and required information for providing service to their patients. The SOA will serve as the leader in the front office area of the infusion center bringing any issues to the attention of the nursing supervisor and covering sick and vacation time for the full time patient service specialist/or other SOA. The SOA will be the trainer for any new patient service specialist or SOA employees hired for the infusion center in the future. In addition, the SOA serves as the building and safety officer for the infusion center monitoring quality initiatives e.g. hand hygiene, compliance with temperature logs, and follow up on any maintenance or biomed issues that need to be resolved.

Responsibilities

(30%)* Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure.

(30%)* Provides excellent customer service to patients and referring physician offices in person and on the phone – Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome. Follows scheduling guidelines so that the patient flow daily is as smooth as possible.

(20%)* Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.

(20%)* Provides education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department.

OTHER DUTIES AND RESPONSIBILITIES:

Follows through on rejected coding issues and re-submits documentation to HIS.

Serves as the safety point person for the infusion center building monitoring compliance with hand hygiene, temperature logs and any follow up needed from maintenance or biomed.

Effectively operates a computer using MS Office applications such as Word, Excel as well as vital systems required for scheduling, registration and insurance verification etc. for the department.

Maintains stock for the Infusion Center.

Certifications and Licensures

Credential:BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Required Education

Education: High School Diploma or GED

Equivalent Experience:

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Completion of an accredited course in medical terminology or knowledge of medical terminology as normally acquired through a minimum of one year experience in a medical center office setting .

A minimum of six months experience in a health care facility required.

Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, etc.

Demonstrate the ability to effectively communicate with others in person and on the telephone.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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