IT Support Specialist
Keeper Security
IT Support Specialist
Keeper Security
Zero-knowledge data protection platform
Description
Keeper Security is hiring an IT Support Specialist to join our EMEA IT team and provide hands-on technical support to employees across our Cork office and wider European organization. Qualified candidates must permanently reside in Ireland. This is a hybrid position based within a commutable distance to our Cork, Ireland office.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable, secure and responsive IT support for Keeper employees across EMEA.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organisations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognised for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organisations to defend against modern adversaries at KeeperSecurity.com.
About the Job
As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate.
Responsibilities
Requirements
Preferred Qualifications
Benefits
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
Information We generate:
Information From Others:
Voluntary Diversity and Equal Opportunity Information
2. How We Use Your Data
3. Legal Basis
4. Who We Share Information With
Internal:
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: [email protected]
Zero-knowledge data protection platform
Keeper Security provides a zero-knowledge data protection platform for individuals and businesses, delivered on a subscription basis. It protects sensitive information by encrypting data so that even Keeper cannot access it, ensuring user privacy. The platform is scalable to fit anyone from individuals to large enterprises and offers features like advanced provisioning, reporting tools, delegated administration, and 24/7 support. What sets Keeper apart is its zero-knowledge architecture combined with extensive auditing and certification, giving customers strong privacy guarantees and trust. The company also offers multiple plan options (personal, family, student, business, enterprise) and multi-year subscriptions to reduce costs and ensure ongoing access to updates and support. Overall, Keeper’s goal is to provide a trusted, private, and scalable security platform that keeps user data protected and accessible to authorized users through continuous improvements and reliable service.
Explore more opportunities at Keeper Security