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Nuvei

Global payment technology platform and services

IT Helpdesk Administrator

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria€22k - €26k /yrHybrid

About the Job

Requirements

  • At least 2 years of proven experience as an IT technician or similar role.
  • Experience supporting Windows and macOS operating systems.
  • Experience working with ServiceNow and Microsoft Intune.
  • Ability to provide application support for Microsoft Office, VPN, web browsers, and proxy.
  • Understanding of an IT backend environment, including Group Policy Objects, Single Sign-On, Active Directory, and Office 365.
  • High-level English verbal and writing proficiency.

Responsibilities

  • Support onboarding of new hires by installing, deploying, configuring, and troubleshooting end-user equipment, software, applications, and peripherals.
  • Provide guidance, assistance, coordination, and follow-ups on client questions and problems in a professional and polite manner.
  • Respond to requests for technical assistance in person, through the ticketing system, or by phone.
  • Troubleshoot system and network problems and diagnose and resolve hardware and software faults.
  • Follow and document internal IT procedures, workflows, and guides, and initiate their creation.
  • Maintain and support in-office IT equipment, including computers, printers, phones, conference rooms, TVs, and back-office systems.
  • Ensure system records and procedures are accurate and current.
  • Maintain and track IT equipment inventory stock to support everyday activities.

About the Company

Nuvei

Global payment technology platform and services

Nuvei is a global payment technology company that connects businesses to a broad range of payment methods through a proprietary platform, enabling seamless pay-in (payments) and pay-out (disbursements) capabilities. Its product combines technology and consulting services to help e-commerce firms, marketplaces, and online service providers accept more payments, reduce operating costs, and minimize payment barriers. The platform processes transactions and can be extended with advisory services, generating revenue from transaction fees, subscriptions, and consulting fees. Unlike providers that focus only on software or payments, Nuvei blends a robust payments platform with strategic consulting to optimize acceptance rates and overall efficiency for customers operating locally and internationally. The company's goal is to help businesses succeed both domestically and globally by simplifying payments, expanding reach, and lowering costs.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Montreal, Canada
Founded
2003

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