Health Service Assistant

Health Service Assistant

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships

• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service

• Competitive salaries

• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Job Summary:

The Quality Assurance & Compliance Coordinator operates under the direct guidance of the Executive Director to support and lead the implementation and oversight of the quality assurance program. This role is vital for ensuring rigorous compliance with Local, State, and Federal regulations, upholding MBK’s adherence to all regulatory and accreditation standards, and enhancing resident outcomes through data-driven performance monitoring and cross-functional collaboration, while fostering a culture of continuous quality improvement across all operations.

Duties & Responsibilities:

Regulatory Compliance and Accreditation

• Lead the execution of the quality assurance program, verifying adherence to all regulatory mandates (federal, state, local), and protecting resident confidentiality per HIPAA.
• Oversee and verify daily and future staffing plans and schedules to ensure actual and projected staffing levels continuously comply with the state-mandated acuity model (i.e., ABST) and minimum staffing ratios for resident care needs.
• Maintain official accreditation status by continuously monitoring compliance with all established standards and coordinating necessary internal associated activity.
• Serve as a liaison for regulatory agencies and accreditation bodies, and prepare for, manage and coordinate all third-party audits, surveys, and inspections.
• Collaborate with the Executive Director and others to develop action plans to address deficiencies and ensure timely resolution.
• Maintain centralized records for all compliance and survey documentation, ensuring accurate and timely reporting of corrective actions.
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.

Quality Assurance Performance Monitoring and Risk Management

• Conduct regular facility inspections, operational site reviews and audits to assess performance and identify areas for improvement.
• Implement and oversee data collection to establish, track, and report on KPIs and trends related to quality, compliance, and resident satisfaction.
• Develop and monitor Quality Improvement Plans (QIPs) and action plans to address deficiencies and drive resolutions.
• Promote a culture of continuous improvement and quality focused care by developing and presenting outcomes and providing actionable recommendations to leadership.
• Implement comprehensive risk-management procedures, including maintaining accurate incident logs, addressing concerns proactively, and overseeing Critical Incident Reporting and Mortality Review processes.
• Proactively investigate and resolve quality assurance concerns, complaints, and incidents to uphold a safe and supportive environment.
• Ensure accurate documentation and record-keeping to support compliance and operational effectiveness.

Training & Development

• Assess ongoing training needs and collaborate with home office to create new training, as needed.
• Conduct training programs for staff on regulatory compliance, risk management, and quality assurance, and educate employees in company policies and procedures.
• Ensure required and assigned training is completed.
• Stay current and comply with industry trends and changes in federal, state, and local regulations affecting senior living communities (assisted, independent, memory care).
• Maintain knowledge and understanding of operation’s regulatory, accreditation, and company regulations, policies, and/or procedures.

Teamwork, Communication & Leadership Collaboration

• Provide detailed reports and recommendations for executive leadership on operational review findings, quality performance, and compliance status.
• Collaborate with Executive Directors, department heads, and other leadership team members to align quality initiatives with operational goals, and drive quality improvements.
• Ensure effective communication with residents, families, and staff regarding quality assurance initiatives and compliance updates.
• Act as a collaborative partner and cross-functional team member, providing temporary support and coverage across various departments (e.g., Sales, Operations) during critical periods, staff vacancies, or as requested.
• Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other job duties or special projects as assigned or requested by Supervisor.

Education and Licenses/Certifications Requirements:

• High school diploma or equivalent (GED), required.
• Must hold current State administrator’s license and maintain with required CEUs.
• College degree in Healthcare Administration, Nursing, Gerontology, or related field, a plus.

Experience Requirements (in years):

• 3+ years of prior related work experience in quality assurance, regulatory compliance, or risk management in the senior living or healthcare industry.

Required Competencies:  

• Stay up to date and knowledgeable about state-mandated acuity model (i.e., ABST) and state regulations.
• Proven experience managing audits, regulatory compliance, and accreditation processes.
• Strong technical and computer skills, including proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.), and experience operating standard office equipment.
• Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Valid state-issued driver’s license and valid insurance or reliable method of transportation.
• Must have excellent written and verbal communication skills, including the ability to speak, write and read English and must be comfortable with speaking in public settings, presenting to small groups and interacting with regulatory representatives.
• Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, auditors, and guests.
• Must possess strong organizational, problem solving, and time management skills.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations.
• Ability and willingness to work independently without direct oversight and supervision.
• Must present a positive and professional image.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Ability to move intermittently throughout the workday, in the community and between neighborhoods.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers and in emergency situations.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]. 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.