Full-Time

Software Engineer

Distributed Systems

Posted on 1/9/2025

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Compensation Overview

CA$119.5k - CA$141.2kAnnually

Mid, Senior

Vancouver, BC, Canada

This position is hybrid, meaning it requires some in-office days.

Category
Backend Engineering
Full-Stack Engineering
Software Engineering
Required Skills
Kubernetes
Python
Docker
Google Cloud Platform
Requirements
  • You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience.
  • You have 4+ years of experience in similar roles
  • You have strong fundamentals in software engineering and computer science.
  • You have strong experience working with one or more dynamically typed programming language(s).
  • You have a strong desire to continuously learn.
  • You enjoy efficient evaluation of a problem space and finding the right tool for the job.
  • You measure & monitor everything ensuring stability, redundancy, and runtime.
  • You make data-driven decisions - Measure twice, cut once.
  • You enjoy learning from your experiences and sharing your knowledge with your team.
  • You work on diverse problems across different systems.
  • You appreciate code and system maintainability, and support continuous improvement.
Responsibilities
  • You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.
  • You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack.
  • You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves.
  • You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes.
  • You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems.
  • You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable.
  • You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack.
  • You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams.
Desired Qualifications
  • The Python ecosystem.
  • Cloud providers such as Google Cloud Platform or AWS.
  • Git or other version control systems.
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems.
  • Building and managing batch or streaming data processing pipelines, ETLs.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers and optimize their sales processes. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its effectiveness in unified communications, VoIP, and contact center services.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's $300M ARR showcases its strong market position and growth potential.
  • The Surfboard acquisition enhances workforce management capabilities, attracting enterprise clients.
  • Recognition as Google Cloud Technology Partner of the Year boosts credibility and reach.

What critics are saying

  • Integration challenges from Surfboard acquisition may disrupt service delivery.
  • Rapid innovation pace could lead to quality control issues affecting customer satisfaction.
  • Dependence on partners like Google Cloud may pose risks if strategic directions change.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation outpaces many competitors in the communications industry.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
SaaStr
Feb 11th, 2025
How Dialpad Hit $300M ARR by Building Their Own AI Stack: 5 Key Learnings

At SaaStr AI Day 2025, Jim Palmer, Dialpad's Chief AI Officer (and co-founder of TalkIQ, which Dialpad acquired), shared the tactical playbook they used to build and scale their AI capabilities.

Infotech Lead
Dec 12th, 2024
Tech deals: Cadence, Dialpad, EvoluteIQ, Carahsoft, Futurum, Deloitte

Lyte Fiber, a Texas-based fiber internet service provider, has partnered with GOCare and Dialpad to revolutionize its customer experience.

FF News
Dec 5th, 2024
What’S The Best Thing About The Event? | Call & Contact Centre Expo 2024

There’s something different about this one…For the latest developments in the contact centre industry, the Call and Contact Centre Expo is the place to be.Find out from attendees and exhibitors what they thought the best thing about the event is. From meeting old faces and new, to the unique qualities that this particular expo provides, there’s plenty to celebrate here.Although one guest is… reaching… a little with their contribution.Read on to find out more.Connecting with others in the contact and call centre industryThere’s a conference for everything and it’s no surprise that call and contact centres have their own, given the amount of innovation and change taking place in this space.In this video we took the opportunity to speak to a range of attendees whilst there to get their thoughts.The Call and Contact Centre Expo 2024 brings together a vibrant community of professionals from across the industry, creating an atmosphere that many attendees say is the event’s best feature.A common theme among responses is the opportunity to connect—both with familiar faces and new prospects. For some, it’s a reunion of sorts, with years of industry experience culminating in meetings with former colleagues and mentors. Andrew Pattie from Sprinklr, for example, noted the joy of seeing old friends and even reconnecting with former or potential bosses, highlighting the tight-knit nature of the contact center world.A human connectionOthers emphasize the human connection fostered by the event. Gabi Warren and Jordy Van Gent from AI driven CX platform Puzzel, both pointed out the unique value of face-to-face interactions, especially after communicating virtually for so long. For them, the chance to shake hands, share a coffee, and chat with customers or peers in person makes all the difference

Telecom Reseller
Nov 14th, 2024
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

SAN FRANCISCO, CA - November 12, 2024 - Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service.

Linqto
Oct 22nd, 2024
Dialpad News: Dialpad Hits $300 Million In Annual Revenue

In addition to this financial success, Dialpad has announced the acquisition of Surfboard, a workforce management company, as part of its strategy to offer more integrated solutions within its platform.

INACTIVE