Full-Time

Software Engineer

Distributed Systems

Updated on 1/31/2025

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

CA$119.5k - CA$141.2kAnnually

Junior, Mid

Vancouver, BC, Canada

This position is hybrid, meaning it requires some in-office days.

Category
Backend Engineering
Software Engineering
Required Skills
Kubernetes
Python
Docker
Google Cloud Platform

You match the following Dialpad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience.
  • You have strong fundamentals in software engineering and computer science.
  • You have strong experience working with one or more dynamically typed programming language(s).
  • You have a strong desire to continuously learn.
  • You enjoy efficient evaluation of a problem space and finding the right tool for the job.
  • You measure & monitor everything ensuring stability, redundancy, and runtime.
  • You make data-driven decisions - Measure twice, cut once.
  • You enjoy learning from your experiences and sharing your knowledge with your team.
  • You work on diverse problems across different systems.
  • You appreciate code and system maintainability, and support continuous improvement.
Responsibilities
  • You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.
  • You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack.
  • You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves.
  • You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes.
  • You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems.
  • You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable.
  • You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack.
  • You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams.
Desired Qualifications
  • The Python ecosystem.
  • Cloud providers such as Google Cloud Platform or AWS.
  • Git or other version control systems.
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems.
  • Building and managing batch or streaming data processing pipelines, ETLs.

Dialpad provides an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its platform features real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores, allowing users to transcribe conversations, gauge the mood of discussions, receive immediate coaching, and anticipate customer satisfaction levels. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service and Contact Center as a Service, highlighting its leadership in the industry.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • Launch of business-specific AI models provides a competitive edge in sales conversations.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from Surfboard acquisition may disrupt operations.
  • Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget