Hospitality Manager - Campus Management, Facilities Management

Job Description

Job Summary :

We are looking for an experienced and service-oriented Hospitality Manager to manage day-to-day campus operations, hospitality services, and facility management activities. The candidate should have strong knowledge of technical operations, including electrical, HVAC, plumbing, fire and life safety systems, and building maintenance.

The role involves ensuring a safe, well-maintained, and welcoming campus environment while delivering high-quality hospitality services to employees, visitors, clients, and senior management.

Key Responsibilities :

1. Campus and Facility Management

• Manage the overall day-to-day operations of the campus, ensuring smooth functioning of all facilities.
• Monitor housekeeping, front office, reception, visitor management, conference rooms, cafeteria, pantry, and other hospitality services.
• Ensure the campus is clean, presentable, hygienic, and maintained to corporate standards.
• Conduct regular campus inspections and ensure timely closure of operational issues.
• Coordinate with vendors, contractors, and internal stakeholders to ensure uninterrupted services.

2. Technical Operations and Maintenance

• Possess working knowledge of electrical systems, HVAC, air conditioning, DG sets, UPS, plumbing, pumps, and other building services.
• Monitor preventive and corrective maintenance schedules for all technical equipment.
• Coordinate with technical teams to troubleshoot equipment failures and resolve maintenance issues.
• Monitor the performance of electrical panels, lighting, water supply, drainage, and other essential campus infrastructure.
• Ensure proper functioning of fire alarm systems, firefighting equipment, emergency exits, and other life safety systems.
• Maintain technical logs, equipment records, maintenance reports, and service schedules.
• Coordinate with specialized technicians and service providers for repairs, breakdowns, and statutory inspections.

3. Hospitality and Customer Service

• Ensure excellent hospitality services for employees, visitors, clients, and senior management.
• Manage meeting rooms, boardrooms, executive areas, visitor arrangements, and corporate events.
• Monitor cafeteria and pantry services, food quality, hygiene, and vendor performance.
• Handle customer complaints, service requests, and escalations professionally.
• Maintain high standards of service delivery and customer satisfaction.

4. Vendor and Team Management

• Supervise housekeeping, hospitality, front office, technical, and other facility support teams.
• Allocate duties, monitor attendance, and ensure adequate manpower deployment.
• Conduct regular team briefings, training, and performance reviews.
• Monitor vendor SLAs, KPIs, service quality, and contract compliance.
• Review vendor invoices and service reports before submitting them for approval.

5. Health, Safety and Compliance

• Ensure compliance with workplace safety procedures and applicable statutory requirements.
• Conduct regular safety inspections, emergency preparedness checks, and fire drills in coordination with the concerned teams.
• Maintain incident reports, safety records, and corrective action trackers.
• Ensure proper waste management, pest control, water hygiene, and environmental standards.
• Coordinate with EHS and compliance teams for audits and closure of observations.

6. Budgeting and Reporting

• Monitor facility operating expenses and ensure cost-effective service delivery.
• Prepare daily, weekly, and monthly operational reports.
• Track maintenance costs, utility consumption, service requests, and vendor performance.
• Identify opportunities to improve operational efficiency and reduce energy and resource consumption.
• Maintain records of preventive maintenance, breakdowns, complaints, and campus inspections.

Qualifications

• Bachelor's degree or diploma in Hotel Management, Hospitality Management, Facility Management, Engineering, or a related field.

Additional Information

• 5–8 years of relevant experience in hospitality operations, campus management, or integrated facility management.
• Working technical knowledge of electrical, HVAC, plumbing, DG, UPS, and fire and life safety systems.
• Experience managing large corporate offices, IT campuses, commercial buildings, or business parks.
• Strong vendor management, team leadership, customer service, and problem-solving skills.
• Good communication, coordination, reporting, and escalation management skills.
• Proficiency in MS Office, Excel, and facility management systems.
• Ability to manage multiple services, priorities, and operational emergencies.

• Key Performance Indicators (KPIs)

• Campus upkeep and overall service quality.
• Customer satisfaction and complaint resolution turnaround time.
• Preventive maintenance compliance and reduction in equipment breakdowns.
• Vendor SLA and KPI compliance.
• Safety compliance and timely closure of audit observations.
• Manpower productivity and attendance management.
• Budget adherence and utility cost optimization.