What you’ll do:

• Become a Technical escalation and resource for the CS team.
• Convert technical details into thoughtful understandable Customer responses
• Identify, reproduce, and document bugs for the engineering teams
• Make active contributions to help achieve team goals and successes
• Complete Level 2 support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature
• Assist the Professional Services team as needed with technical implementations.
• Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone

What you have:

• Technically oriented – willing to learn new systems quickly and savvy in tools like Postman, API, Dev Console, Kibana
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a elegant and tactful way
• Strong communication and writing ability
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• [Preferred] Experience with mortgage technology and building or supporting integrations with loan origination systems (ex: Encompass)

Why join Polly?

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates 
• We have an experienced leadership team that previously built large and impactful platforms 
• Outstanding opportunity for professional growth and upward mobility 
• Direct engagement with the decision makers and senior business leaders 
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance 
• Flexible vacation
• Remote environment